Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306592 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sutter Coast Hospital — 800 E Washington Blvd, Crescent City CA, 95531

Sep 29, 2025 → Sep 29, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (1 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Sep 29, 2025)
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Closed
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 29, 2025 Invoiced: Sep 29, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0
Sep 29 → Sep 29 Scheduled ▶ Running 0 0
Sep 29 → Sep 29 Closed ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.2d
Billing 2.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Billing
2.1 days
Over SLA
Created: Sep 29, 2025 Due: Dec 31, 2025 Completed: Sep 29, 2025 (93 days early)
📅
0.6 days Total Age
⏱️
3.9d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 156 days old
🚨
Primary Delay 3.9 days stuck in "Closed"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
missed expense

Timeline

📋
▶
3 Work Order Created Sep 29, 10:34 AM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Diane Rovatsos
💵
Expenses Added Sep 29, 10:49 AM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Caitlin Mcgee Sep 29, 12:28 PM
From: Scheduled
To: Closed
Duration in Previous: 1h 54m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Oct 2, 2:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 2h
📨
Status: Invoice Pending by Timothy Amburgey Oct 3, 8:53 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 21m
💰
Status: Invoiced by Timothy Amburgey Oct 3, 12:32 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 39m
🚨 90.0 business days
🧾
Invoice Created Feb 17, 11:06 AM
Invoice Number: SM-242863

Bottlenecks

Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
Sep 21, 10:31 AM
Created
Sep 29, 10:34 AM
Invoice #
SM-242863

Work Details (1)

Name Type Status Qty Amount Date
WL-02952873 Expenses Open 1 $576.98 Sep 29, 10:49 AM

Details