Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306665 ↗ ServiceMax

AUBURN SENIOR SERVICES • Monthly Annuity • PC

📍 AUBURN SENIOR SERVICES — 3 ST ANTHONY STREET, AUBURN NY, 13021

Sep 29, 2025 → Sep 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (1 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 29, 2025)
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 29, 2025 Completed: Sep 29, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0
Sep 29 → Sep 29 Assigned ▶ Running 0 0
Dispatch 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Billing
0.0 days
Created: Sep 29, 2025 Due: Sep 30, 2025 Completed: Sep 29, 2025 (1 days early)
📅
0.0 days Total Age
⏱️
1.9d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 156 days old
🚨
Primary Delay 1.9 days stuck in "Closed"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Annuity - MANUALGEN
🔧 Work Performed
SEPTEMBER 2025 - Monthly Annuity covering Auburn Senior Services, Auburn Senior Services - Mercy Beds, Auburn Thermometers, and Auburn ISO. Total: $1,197.00
🔍 Technician Findings
Monthly Annuity
⚠️ Problem Description
Monthly Annuity covering Auburn Senior Services, Auburn Senior Services - Mercy Beds, Auburn Thermometers, and Auburn ISO. Total: $1,197.00. For September 2025

Timeline

📋
▶
2 Work Order Created Sep 29, 12:59 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Scott Berry
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Sep 30, 2:31 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
📨
▶
2 Status: Invoice Pending Sep 30, 2:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 90.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-242444

Bottlenecks

Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Monthly Annuity
Branch
N/A
Technician
Scott A Berry
Scheduled
N/A
Created
Sep 29, 12:59 PM
Invoice #
SM-242444

Work Details (1)

Name Type Status Qty Amount Date
WL-02954589 Labor Open - $1,197.00 Sep 30, 2:31 PM

Details