Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306687 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Sep 29, 2025 → Sep 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (1 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 29, 2025)
0d
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 29, 2025 Completed: Sep 29, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0
Sep 29 → Sep 29 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 1.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
1.7 days
Created: Sep 29, 2025 Due: Sep 30, 2025 Completed: Sep 29, 2025 (1 days early)
📅
0.0 days Total Age
⏱️
1.3d in Invoice Pending Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 156 days old
🚨
Primary Delay 1.3 days stuck in "Invoice Pending"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
EMSAR US Depot Services for THOR Photomedicine
🔧 Work Performed
EMSAR US Depot Services for THOR Photomedicine

Timeline

📋
Work Order Created Sep 29, 1:57 PM
Work Order: WO-01306687
Type: Depot
Priority: PC
👷
▶
3 Technician Assigned Sep 29, 2:02 PM
Technician Assigned → Status: Assigned → Expenses Added
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 5m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by MICHAEL MCNAMARA Sep 29, 2:15 PM
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 12m, 0m
📨
Status: Invoice Pending by Hannah Shaw Sep 29, 5:34 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3h 17m
💰
Status: Invoiced by Hannah Shaw Sep 30, 9:25 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 15h 51m
⏳ 3.7 business days
🧾
Invoice Created Oct 3, 5:55 AM
Invoice Number: SM-242347

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Sep 29, 1:57 PM
Invoice #
SM-242347

Work Details (1)

Name Type Status Qty Amount Date
WL-02953067 Expenses Open 1 $3,572.00 Sep 29, 2:07 PM

Details