Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306813 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Sep 30, 2025 → Oct 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (7 biz days early)
Active: 14 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
▶ Clock Running
Status: Created
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Sep 30 → Oct 21, 2025
14 business days (counted)
Running total: 14 of ? biz days used
Created: Sep 30, 2025 Completed: Oct 21, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 30 → Sep 30 Created ▶ Running 0 0
Sep 30 → Oct 21 Assigned ▶ Running 14 14
Dispatch 0.0d
Coordinators 15.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
15.0 days
Over SLA
Billing
0.2 days
Created: Sep 30, 2025 Due: Oct 30, 2025 Completed: Oct 21, 2025 (9 days early)
📅
15.0 days Total Age
⏱️
15.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
15.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 155 days old
🚨
Primary Delay 15.0 days stuck in "Assigned"
⏱️
Total Delay 15.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
15.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
CAL. LEAK,10-8 W/COMPRESSION ADAPT

Timeline

📋
▶
4 Work Order Created Sep 30, 11:31 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 15.0 business days
✔️
Status: Completed by Tami Dawe Oct 21, 9:55 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 20d 22h, 0m
📄
Status: Ready to Bill by Tami Dawe Oct 22, 9:55 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 59m
📨
▶
2 Status: Invoice Pending Oct 22, 11:18 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 4.0 business days
🧾
Invoice Created Oct 27, 12:23 PM
Invoice Number: SM-244346

Bottlenecks

Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Sep 30, 11:31 AM
Invoice #
SM-244346

Work Details (1)

Name Type Status Qty Amount Date
WL-02954285 Parts Open 1 $502.00 Sep 30, 11:32 AM

Details