Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306843 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Sep 30, 2025 → Oct 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (58 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Oct 4, 2025)
▶ Clock Running
Status: Created
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Sep 30 → Oct 4, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Sep 30, 2025 Completed: Oct 4, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 30 → Sep 30 Created ▶ Running 0 0
Sep 30 → Sep 30 Scheduled ▶ Running 0 0
Sep 30 → Oct 4 Tech On Site ▶ Running 3 3
Dispatch 0.0d
Coordinators 0.3d
Field Work 3.5d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
3.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 30, 2025 Due: Dec 31, 2025 Completed: Oct 4, 2025 (88 days early)
📅
3.9 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
6.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 155 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.3d / 2.0d SLA
Tech On Site
3.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/30/2025 EMartin dispatching to FSE onsite per request for SN# 100379942, 100293286, 100045846, 100463331, 100396157 located at US Med in Allendale, NJ
🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
🔍 Technician Findings
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Sep 30, 1:08 PM
Work Order: WO-01306843
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Sep 30, 1:17 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Entered
To: Scheduled
Duration in Previous: 9m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-30T16:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Sep 30, 1:24 PM
Scheduled For: 2025-09-30T12:00:00.000+0000
🔧
Status: Tech On Site by Nkosi Wilson Sep 30, 4:03 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 46m
⏳ 4.0 business days
⏱️
▶
2 2x Labor Added Oct 3, 10:06 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site
To: Completed
Duration in Previous: 3d 6h
🏁
Status: Closed by Nkosi Wilson Oct 4, 5:55 PM
From: Completed
To: Closed
Duration in Previous: 19h 47m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Oct 13, 1:41 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 8d 19h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Oct 17, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 52m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:35 AM
Invoice Number: SM-243944

Bottlenecks

Tech On Site
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Sep 30, 8:00 AM
Created
Sep 30, 1:08 PM
Invoice #
SM-243944

Work Details (3)

Name Type Status Qty Amount Date
WL-02959934 Labor Open 1 $95.00 Oct 3, 10:06 PM
WL-02959935 Labor Open 2 $155.00 Oct 3, 10:06 PM
WL-02968655 Labor Open 0.016666666666667 $38.00 Oct 13, 1:41 PM

Details