Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306888 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Sep 30, 2025 → Oct 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (58 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Oct 4, 2025)
▶ Clock Running
Status: Created
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 4, 2025
3 business days (counted)
Running total: 3 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 4 → Oct 4, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Sep 30, 2025 Completed: Oct 4, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 30 → Sep 30 Created ▶ Running 0 0
Sep 30 → Oct 4 Scheduled ▶ Running 3 3
Oct 4 → Oct 4 Tech On Site ▶ Running 0 3
Dispatch 0.0d
Coordinators 3.7d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.7 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 30, 2025 Due: Dec 31, 2025 Completed: Oct 4, 2025 (88 days early)
📅
3.7 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 155 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
3.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/30/2025 RArnold- dispatching to Nkosi for SN#100379942 located at US MED in PA

🔧 Work Performed
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
🔍 Technician Findings
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
⚠️ Problem Description
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📋
Work Order Created Sep 30, 2:21 PM
Work Order: WO-01306888
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Sep 30, 2:38 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-09-30T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 16m
⏳ 4.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Oct 3, 10:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 7h
⏱️
2x Labor Added Oct 4, 3:30 PM
Type: Labor
Status: Open
Qty: 1, 0.5
✔️
Status: Completed by Nkosi Wilson Oct 4, 4:44 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 18h 32m, 0m
⚠️ 5.0 business days
⏱️
Labor Added Oct 13, 12:41 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 13, 12:46 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 8d 20h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Oct 17, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 52m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:34 AM
Invoice Number: SM-243949

Bottlenecks

Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Sep 30, 8:00 AM
Created
Sep 30, 2:21 PM
Invoice #
SM-243949

Work Details (3)

Name Type Status Qty Amount Date
WL-02960164 Labor Open 1 $95.00 Oct 4, 3:30 PM
WL-02960165 Labor Open 0.5 $155.00 Oct 4, 3:30 PM
WL-02968579 Labor Open 0.016666666666667 $38.00 Oct 13, 12:41 PM

Details