Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306890 ↗ ServiceMax

2K SCIENTIFIC • Repair • PC

📍 2K Scientific — 15 S Main St #1005, Torrington CT, 06787

Sep 30, 2025 → Sep 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 21, 2025
✓ SLA Met (14 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 30, 2025)
0d
▶ Clock Running
Status: Created
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 30, 2025 Completed: Sep 30, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 30 → Sep 30 Created ▶ Running 0 0
Sep 30 → Sep 30 Assigned ▶ Running 0 0
Dispatch 0.0d
Billing 1.7d
✓ SLA Met
Dispatch
0.0 days
Billing
1.7 days
Created: Sep 30, 2025 Due: Oct 21, 2025 Completed: Sep 30, 2025 (21 days early)
📅
0.0 days Total Age
⏱️
1.5d in Invoice Pending Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed on schedule
Invoiced • 155 days old
🚨
Primary Delay 1.5 days stuck in "Invoice Pending"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
1.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
REPAIR AGILENT HS-602
📄 Description
REPAIRED AGILENT HS-602 ROTARY VANE PUMP

Timeline

📋
▶
4 Work Order Created Sep 30, 2:23 PM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered, Assigned, Completed, Closed
To: Assigned, Completed, Closed, Ready to Bill
Duration in Previous: 1m, 0m
📨
Status: Invoice Pending by Hannah Shaw Sep 30, 4:20 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 54m
💰
Status: Invoiced by Hannah Shaw Oct 1, 9:48 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 17h 28m
⏳ 2.0 business days
🧾
Invoice Created Oct 2, 11:04 AM
Invoice Number: SM-242459

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Sep 30, 2:23 PM
Invoice #
SM-242459

Work Details (1)

Name Type Status Qty Amount Date
WL-02954578 Labor Open - $1,558.00 Sep 30, 2:23 PM

Details