Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306953 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Sep 30, 2025 → Oct 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (302 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Oct 10, 2025)
3d
▶ Clock Running
Status: Created
Sep 30 → Oct 3, 2025
3 business days (counted)
Running total: 3 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Oct 3 → Oct 7, 2025
2 business days (counted)
Running total: 5 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 10, 2025
3 business days (counted)
Running total: 8 of ? biz days used
Created: Sep 30, 2025 Completed: Oct 10, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 30 → Oct 3 Created ▶ Running 3 3
Oct 3 → Oct 7 Ready for Scheduling ▶ Running 2 5
Oct 7 → Oct 10 Scheduled ▶ Running 3 8
Dispatch 3.3d
Coordinators 6.2d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
3.3 days
Over SLA
Coordinators
6.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 30, 2025 Due: Dec 31, 2026 Completed: Oct 10, 2025 (447 days early)
📅
8.3 days Total Age
⏱️
3.3d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
6.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 155 days old
🚨
Primary Delay 3.3 days stuck in "Entered"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.3d / 0.5d SLA
Ready for Scheduling
2.8d / 1.0d SLA
Scheduled
3.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
WO Correction Needed
0.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/07/2025 RArnold- dispatching to Raymond for SN#H293220329CB8 located at US MED in Orlando Fl

09/30/2025 SRobinson- Created follow up WO as requested. (Old WO-01306755) -No follow up notes -


-No Previous notes -

🔧 Work Performed
Accidentally initiated duplicate WO. Closed WO.
🔍 Technician Findings
duplicate WO
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Sep 30, 5:16 PM
Work Order: WO-01306953
Type: FCO
Priority: PC
⏳ 3.8 business days
📅
Status: Ready for Scheduling by Brandi Rodriguez Oct 3, 1:14 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2d 19h
⏳ 3.0 business days
🗓️
▶
3 Status: Scheduled Oct 7, 5:21 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-07T12:00:00.000+0000
👷
Technician Assigned by Rebecca Arnold
Technician: Raymond Ebanks
⏳ 3.8 business days
✔️
▶
2 Status: Completed Oct 10, 6:57 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Raymond Ebanks
From: Completed
To: Closed
Duration in Previous: 4m
✏️
▶
2 Status: WO Correction Needed Oct 10, 7:24 PM
Status: WO Correction Needed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🏁
Status: Closed by Raymond Ebanks Oct 10, 7:38 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 14m
⏳ 1.5 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 14, 1:00 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 17h, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 15, 2:17 PM
Invoice Number: SM-243527

Bottlenecks

Entered
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Oct 7, 8:00 AM
Created
Sep 30, 5:16 PM
Invoice #
SM-243527

Work Details (1)

Name Type Status Qty Amount Date
WL-02967173 Labor Open 0.25 $0.00 Oct 10, 7:29 PM

Details