📍 Oswego Hospital Main List — 110 West 6th St, Oswego NY, 13126
Oct 1, 2025 → Oct 1, 2025
✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 10, 2025
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Invoiced (Oct 1, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Oct 1, 2025Invoiced: Oct 1, 2025
Business Days Used0 / 7
07d budget
Dispatch0.0d
Billing9.1d
✓ SLA Met
Dispatch
0.0 days
Billing
9.1 days
Over SLA
Created: Oct 1, 2025
Due: Oct 9, 2025
Completed: Oct 1, 2025 (8 days early)
📅
0.0 daysTotal Age
⏱️
6.0d in Invoice PendingLongest Stage
🔄
5 transitionsStatus Changes
⚠️
5.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 154 days old
🚨
Primary Delay6.0 days stuck in "Invoice Pending"
⏱️
Total Delay5.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Invoice Pending
6.0d / 2.0d SLA
Billing Review
3.0d / 2.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
Annuity - AUTOGEN
🔧Work Performed
Admin WO for Monthly
Problem Descr: Monthly Annuity of $10,553.17
⚠️Problem Description
Admin WO for Monthly
Problem Descr: Monthly Annuity of $10,553.17
Oct 7, 2025 11:07am
@Scott Berry WOD is missing on this WO, please assist to manually enter so invoice report will be populated. This WO was automatically generated by our system, it looks like this happening in two consecutive months. CC @EMSAR API
Timeline
📋
▶
2
Work Order Created Oct 1, 7:46 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by SF Admin
From:Entered, Scheduled, Ready to Bill
To:Scheduled, Ready to Bill, Invoice Pending
Duration in Previous:0m
⚠️6.0 business days
💵
Status: Billing Review by Hannah ShawOct 8, 12:05 PM
From:Invoice Pending
To:Billing Review
Duration in Previous:7d 4h
⏳3.0 business days
⏱️
▶
2
Labor Added Oct 10, 4:16 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Scott Berry
From:Billing Review
To:Ready to Bill
Duration in Previous:2d 4h
📨
▶
2
Status: Invoice Pending Oct 10, 5:21 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨81.8 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number:SM-242495
Bottlenecks
Invoice Pending
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Billing Review
Duration: 3.0 business days (threshold: 2.0 business days)