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WO-01307119 ↗ ServiceMax

DOVER FIRE DEPARTMENT (MA) • Annual Annuity • P7

📍 DOVER FIRE DEPARTMENT (MA) - Billing — PO BOX 303, Dover MA, 02030

Oct 1, 2025 → Oct 1, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 10, 2025
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Invoiced (Oct 1, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Oct 1, 2025 Invoiced: Oct 1, 2025
Business Days Used 0 / 7
0 7d budget
Dispatch 0.0d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Billing
3.0 days
Over SLA
Created: Oct 1, 2025 Due: Oct 9, 2025 Completed: Oct 1, 2025 (8 days early)
📅
0.0 days Total Age
⏱️
3.0d in Invoice Pending Longest Stage
🔄
2 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 154 days old
🚨
Primary Delay 3.0 days stuck in "Invoice Pending"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Invoice Pending
3.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Annuity - AUTOGEN
🔧 Work Performed
Admin WO for Annual Problem Descr: Auto-Renewal with 3% increase 2025 (1) Stretcher, Stair Chair Bundle @ $567 (1) Stair Chair Only @ $489 (1) PowerLoad System (parts not included) @ $587 (2) Scoop Stretchers @ $258 ea. Annual $2,159 1 PM per year 2 Unscheduled repair calls per year (all parts are billable on repair calls)
⚠️ Problem Description
Admin WO for Annual Problem Descr: Auto-Renewal with 3% increase 2025 (1) Stretcher, Stair Chair Bundle @ $567 (1) Stair Chair Only @ $489 (1) PowerLoad System (parts not included) @ $587 (2) Scoop Stretchers @ $258 ea. Annual $2,159 1 PM per year 2 Unscheduled repair calls per year (all parts are billable on repair calls)

Timeline

📋
▶
3 Work Order Created Oct 1, 7:47 AM
Work Order Created → Status: Scheduled → Labor Added
🗓️
Status: Scheduled by SF Admin
From: Entered, Scheduled, Ready to Bill
To: Scheduled, Ready to Bill, Invoice Pending
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
💰
Status: Invoiced by Hannah Shaw Oct 3, 5:50 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2d 10h
🚨 86.8 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-242503

Bottlenecks

Invoice Pending
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Annual Annuity
Branch
ERLA - PROD
Technician
Natosha Beierschmitt
Scheduled
Oct 1, 10:00 AM
Created
Oct 1, 7:47 AM
Invoice #
SM-242503

Work Details (1)

Name Type Status Qty Amount Date
WL-02955761 Labor Open 1 $2,159.00 Oct 1, 7:47 AM

Details