📍 SLAC National Accelerator Laboratory — 2575 Sand Hill Rd, Menlo Park CA, 94025
Oct 1, 2025 → Nov 6, 2025
✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (3 biz days late)
Active: 25 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Oct 1 → Oct 7, 2025
4 business days (counted)
Running total: 4 of ? biz days used
21d
▶ Clock Running
Status: Tech On Site
Oct 7 → Nov 6, 2025
21 business days (counted)
Running total: 25 of ? biz days used
Created: Oct 1, 2025Completed: Nov 6, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 1 → Oct 1
Created
▶ Running
0
0
Oct 1 → Oct 7
Assigned
▶ Running
4
4
Oct 7 → Nov 6
Tech On Site
▶ Running
21
25
Dispatch0.0d
Coordinators5.0d
Field Work22.0d
Billing2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Field Work
22.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Oct 1, 2025
Due: Nov 1, 2025
Completed: Nov 6, 2025 (4 days late)
📅
26.0 daysTotal Age
⏱️
22.0d in Tech On SiteLongest Stage
🔄
7 transitionsStatus Changes
⚠️
27.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Charles Sellon — scheduling delays attributed to technician, not coordinators
Visit 1Oct 7, 2025
Visit 2Nov 6, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay22.0 days stuck in "Tech On Site"
⏱️
Total Delay27.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Tech On Site
22.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
10/7/2025 Tested on bench. Doesn't light tube. Tested OK with test box. Needs new ion gauge board
11/6/2025 Replaced Ion Gauge board and tested. Tagged, Bagged and boxed.
⚠️Problem Description
Note
29.09.2025 11:22:50 JUFOSTER
MY24300015 xgs ion board not giving correct readings. Tried with other gauge that work on other xgs units. Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington). This pricing is for evaluation. Final pricing will be given prior to any repairs
📄Description
XGS-600, 1 HOT FIL, 1 AN
📞Call Description
VPD Bench Repair Trade XGS
Timeline
📋
▶
3
Work Order Created Oct 1, 8:51 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Charles Sellon
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
⚠️5.0 business days
🔧
Status: Tech On Site by Charles SellonOct 7, 8:59 AM
From:Assigned
To:Tech On Site
Duration in Previous:6d 0h
⏱️
2x Labor Added Oct 7, 9:05 AM
Type:Labor, Parts
Status:Open
Qty:1
🚨22.0 business days
⏱️
▶
2
Labor Added Nov 6, 2:52 PM
Labor Added → Status: Completed
✔️
Status: Completed by Charles Sellon
From:Tech On Site
To:Completed
Duration in Previous:30d 6h
🏁
Status: Closed by Charles SellonNov 6, 3:07 PM
From:Completed
To:Closed
Duration in Previous:14m
📄
Status: Ready to Bill by MICHAEL MCNAMARANov 7, 10:53 AM
From:Closed
To:Ready to Bill
Duration in Previous:19h 46m
⏳2.0 business days
📨
▶
2
Status: Invoice Pending Nov 11, 2:29 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Nov 12, 12:08 PM
Invoice Number:SM-246225
Bottlenecks
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Tech On Site
Duration: 22.0 business days (threshold: 1.0 business days)
Exceeded by 21.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)