📍 Physical Electronics Inc — 18725 Lake Dr E, Chanhassen MN, 55317
Oct 1, 2025 → Oct 10, 2025
✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (14 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Oct 10, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Tech On Site
Oct 1 → Oct 10, 2025
7 business days (counted)
Running total: 7 of ? biz days used
Created: Oct 1, 2025Completed: Oct 10, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 1 → Oct 1
Created
▶ Running
0
0
Oct 1 → Oct 1
Assigned
▶ Running
0
0
Oct 1 → Oct 10
Tech On Site
▶ Running
7
7
Dispatch0.0d
Coordinators0.1d
Field Work8.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
8.1 days
Over SLA
Created: Oct 1, 2025
Due: Nov 1, 2025
Completed: Oct 10, 2025 (22 days early)
📅
8.0 daysTotal Age
⏱️
8.0d in Tech On SiteLongest Stage
🔄
7 transitionsStatus Changes
⚠️
7.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Charles Sellon — scheduling delays attributed to technician, not coordinators
Visit 1Oct 1, 2025
Visit 2Oct 9, 2025
AI Analysis
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Completed with minor delays
Invoiced • 154 days old
🚨
Primary Delay8.0 days stuck in "Tech On Site"
⏱️
Total Delay7.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
8.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
10/1/2025 Tested on bench OK. White spot on display. Put on aging rack with both ion gauge boards on.
10/2/2025 Both boards still lit.
sent email to Julie
10/7/2025 Both boards still lit.
10/9/2025 Replaced display and retested.
10/10/2025 Tagged, bagged and boxed.
⚠️Problem Description
Shipper's Note
01.10.2025 08:23:02 PIERCEB
No Charge Domestic 6336956 has been saved
____________________
Note
23.09.2025 12:42:32 JUFOSTER
MY19490008 xgs The chamber ion gauge turns off frequently" Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington). This pricing is for evaluation. Final pricing will be given prior to any repairs.
📄Description
XGS-600, 2 HOT FIL, 1 CONV
📞Call Description
VPD Bench Repair Trade XGS
Timeline
📋
▶
3
Work Order Created Oct 1, 8:59 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLOxIAO, Charles Sellon
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🔧
▶
2
Status: Tech On Site Oct 1, 10:02 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
⚠️7.0 business days
⏱️
2x Labor Added Oct 9, 9:11 AM
Type:Labor, Parts
Status:Open
Qty:1
✔️
Status: Completed by Charles SellonOct 10, 8:07 AM
From:Tech On Site
To:Completed
Duration in Previous:8d 22h
🏁
Status: Closed by Charles SellonOct 10, 8:35 AM
From:Completed
To:Closed
Duration in Previous:27m
⏳1.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAOct 12, 9:30 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 0h
⏳0.0 business days
📨
▶
2
Status: Invoice Pending Oct 13, 1:15 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Oct 14, 11:54 AM
Invoice Number:SM-243452
Bottlenecks
Tech On Site
Duration: 8.0 business days (threshold: 1.0 business days)