📍 Physical Electronics Inc — 18725 Lake Dr E, Chanhassen MN, 55317
Oct 1, 2025 → Oct 21, 2025
✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (8 biz days early)
Active: 13 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Tech On Site
Oct 1 → Oct 21, 2025
13 business days (counted)
Running total: 13 of ? biz days used
Created: Oct 1, 2025Completed: Oct 21, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 1 → Oct 1
Created
▶ Running
0
0
Oct 1 → Oct 1
Assigned
▶ Running
0
0
Oct 1 → Oct 21
Tech On Site
▶ Running
13
13
Dispatch0.0d
Coordinators0.4d
Field Work14.0d
Billing1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
14.0 days
Over SLA
Billing
1.0 days
Created: Oct 1, 2025
Due: Nov 1, 2025
Completed: Oct 21, 2025 (11 days early)
📅
14.0 daysTotal Age
⏱️
14.0d in Tech On SiteLongest Stage
🔄
7 transitionsStatus Changes
⚠️
16.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Charles Sellon — scheduling delays attributed to technician, not coordinators
Visit 1Oct 1, 2025
Visit 2Oct 21, 2025
AI Analysis
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Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay14.0 days stuck in "Tech On Site"
⏱️
Total Delay16.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.4d / 0.5d SLA
Tech On Site
14.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
10/1/2025 Tested on bench. Ion Gauge 2 board not recognized. Test board works OK. R3075301 needed.
10/21/2025 Replaced Ion gauge board and retested. Tagged, bagged and boxed.
⚠️Problem Description
Shipper's Note
01.10.2025 08:30:32 PIERCEB
No Charge Domestic 6336976 has been saved
____________________
Note
24.09.2025 13:39:43 JUFOSTER
MY17490029 xgs ion gauge missing from display. Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington). This pricing is for evaluation. Final pricing will be given prior to any repairs.
____________________
Note
24.09.2025 13:35:40 WF-BATCH
Agent: JUFOSTER Timestamp: 2025-09-24 13:35:31
MY17490029 xgs ion gauge missing from display
📄Description
XGS-600, 2 HOT FIL, 1 CONV
📞Call Description
VPD Bench Repair Trade XGS
Timeline
📋
▶
3
Work Order Created Oct 1, 9:09 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
👷
Technician Assigned by Kim Pearson
Technician:Charles Sellon
🔧
▶
2
Status: Tech On Site Oct 1, 12:12 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
🚨14.0 business days
⏱️
2x Labor Added Oct 21, 9:05 AM
Type:Labor, Parts
Status:Open
Qty:1
✔️
Status: Completed by Charles SellonOct 21, 9:14 AM
From:Tech On Site
To:Completed
Duration in Previous:19d 21h
🏁
Status: Closed by Charles SellonOct 21, 9:35 AM
From:Completed
To:Closed
Duration in Previous:20m
⏳4.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAOct 26, 9:26 AM
From:Closed
To:Ready to Bill
Duration in Previous:4d 23h
⏳1.0 business days
📨
▶
2
Status: Invoice Pending Oct 27, 4:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
⏳3.0 business days
🧾
Invoice Created Oct 29, 11:53 AM
Invoice Number:SM-244837
Bottlenecks
Tech On Site
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)