📍 Boeing Co — 19000 NE Sandy Blvd, Portland OR, 97230
Oct 1, 2025 → Oct 13, 2025
✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (11 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Oct 1 → Oct 16, 2025
10 business days (counted)
Running total: 10 of ? biz days used
Created: Oct 1, 2025Completed: Oct 16, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 1 → Oct 1
Created
▶ Running
0
0
Oct 1 → Oct 16
Assigned
▶ Running
10
10
Dispatch0.0d
Coordinators11.0d
Field Work0.0d
Billing1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
11.0 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Oct 1, 2025
Due: Nov 1, 2025
Completed: Oct 13, 2025 (19 days early)
📅
8.0 daysTotal Age
⏱️
11.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
11.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay11.0 days stuck in "Assigned"
⏱️
Total Delay11.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
11.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench Overhaul: Evaluated, unit has a bad scroll pump module, gain too high, antenna
broke. 10/13/2025 Started tear down unit.
Clean valve block, replace all O-ring, plunger seal, internal calibrated leak, internal leak valve
exchange scroll pump module, handheld remote antenna, radio antenna. Clean inside spec-tube body, ion chamber, ion support, replace new filament, metal gasket, retorque spec-tube
header. Started up unit, perform fine test procedure, record parameter, chart record MDL/
Helium Stability. Unit leak check ok shut off unit, drain oil from pump, pack up unit, ship
unit back to customer.
🔍Technician Findings
Bad scroll pump module, gai too high, antenna broke.
⚠️Problem Description
Note
30.09.2025 18:22:14 NAKUMARI
EPT ID 092925011
____________________
Note
30.09.2025 18:02:55 NAKUMARI
PAYMENT TERM 120 days weekly
EPT 092925011
____________________
Note
28.08.2025 09:37:05 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-08-28 09:36:59
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004236
The unit does not complete the self test, screen on the unit is blank. The remote does not connect and the antenna on the unit is broken as well.
Yes, we would like the scroll pump replaced as well.
📄Description
VS MD30 Mobile Leak Detector
📞Call Description
VPD Bench Overhaul 2 Trade
Timeline
📋
▶
3
Work Order Created Oct 1, 9:39 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:4m
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
🚨10.0 business days
🔩
6x Parts Added Oct 15, 1:07 PM
Type:Parts
Status:Open
Qty:1, 2
⏱️
Labor Added Oct 16, 6:26 AM
Type:Labor
Status:Open
Qty:8
✔️
Status: Completed by Minh HuynhOct 16, 6:45 AM
From:Assigned
To:Completed
Duration in Previous:14d 21h
🏁
Status: Closed by Minh HuynhOct 16, 6:51 AM
From:Completed
To:Closed
Duration in Previous:6m
⏳2.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAOct 19, 8:32 AM
From:Closed
To:Ready to Bill
Duration in Previous:3d 1h
⏳1.0 business days
📨
▶
2
Status: Invoice Pending Oct 20, 12:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Oct 21, 3:08 PM
Invoice Number:SM-244170
Bottlenecks
Assigned
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)