Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307236 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Downtown, Greenville SC, 29601

Oct 1, 2025 → Oct 1, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 8, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Oct 1, 2025 Completed: Oct 1, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0 / 5
Oct 1 → Oct 1 Ready for Scheduling ▶ Running 0 0 / 5
Oct 1 → Oct 1 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.6d
Field Work 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Oct 1, 2025 Due: Oct 8, 2025 Completed: Oct 1, 2025 (7 days early)
📅
0.7 days Total Age
⏱️
1.4d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 154 days old
🚨
Primary Delay 1.4 days stuck in "Closed"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Adjust brake linkage. Test and observed normal operation.
🔍 Technician Findings
Brake linkage was loose and out of adjustment
⚠️ Problem Description
Brake wont lock Evans, Joe
📄 Description
Stretcher

Timeline

📋
▶
4 Work Order Created Oct 1, 12:13 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Abby Jinerson
Technician: Joe Evans
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1m
⏱️
2x Labor Added Oct 1, 4:59 PM
Type: Labor
Status: Open
Qty: 1, 0.83333333333333
✔️
▶
2 Status: Completed Oct 1, 5:10 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 2, 10:35 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 24m
📨
▶
2 Status: Invoice Pending Oct 2, 12:56 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 45.0 business days
🧾
Invoice Created Dec 9, 4:29 PM
Invoice Number: SM-242635

Bottlenecks

Assigned
Duration: 4.9 business hours (threshold: 4.0 business hours)
Exceeded by 0.9 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Oct 1, 12:13 PM
Invoice #
SM-242635

Work Details (2)

Name Type Status Qty Amount Date
WL-02956519 Labor Open 1 $0.00 Oct 1, 4:59 PM
WL-02956520 Labor Open 0.83333333333333 $0.00 Oct 1, 4:59 PM

Details