Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307270 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Oct 1, 2025 → Oct 6, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 8, 2025
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 7, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Oct 1 → Oct 7, 2025
4 business days (counted)
Running total: 4 of 5 biz days used
Created: Oct 1, 2025 Completed: Oct 7, 2025
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0 / 5
Oct 1 → Oct 1 Ready for Scheduling ▶ Running 0 0 / 5
Oct 1 → Oct 7 Assigned ▶ Running 4 4 / 5
Dispatch 0.0d
Coordinators 3.8d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.8 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Oct 1, 2025 Due: Oct 8, 2025 Completed: Oct 7, 2025 (1 days early)
📅
3.9 days Total Age
⏱️
3.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 154 days old
🚨
Primary Delay 3.5 days stuck in "Assigned"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced the Gatch motor.
🔍 Technician Findings
The foot of bed not working.
⚠️ Problem Description
The foot of bed not working. Alston, Ray-Anthony
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 1, 1:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Oct 1, 4:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 57m
⏳ 3.9 business days
⏱️
▶
3 4x Labor Added Oct 6, 8:40 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 5d 3h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 7, 1:45 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 3m
📨
▶
2 Status: Invoice Pending Oct 7, 3:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 4.0 business days
🧾
Invoice Created Oct 10, 6:13 PM
Invoice Number: SM-243094

Bottlenecks

Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Oct 1, 1:51 PM
Invoice #
SM-243094

Work Details (4)

Name Type Status Qty Amount Date
WL-02961467 Labor Open 2 $0.00 Oct 6, 8:40 PM
WL-02961468 Labor Open 1 $0.00 Oct 6, 8:40 PM
WL-02961469 Travel Open 23.8 $0.00 Oct 6, 8:40 PM
WL-02961470 Parts Open 1 $0.00 Oct 6, 8:40 PM

Details