📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139
Oct 1, 2025 → Oct 9, 2025
✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (15 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Oct 9, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Oct 1 → Oct 9, 2025
6 business days (counted)
Running total: 6 of ? biz days used
Created: Oct 1, 2025Completed: Oct 9, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 1 → Oct 1
Created
▶ Running
0
0
Oct 1 → Oct 9
Assigned
▶ Running
6
6
Dispatch0.0d
Coordinators6.5d
Field Work0.0d
Billing0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.5 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 1, 2025
Due: Oct 15, 2025
Completed: Oct 9, 2025 (6 days early)
📅
6.5 daysTotal Age
⏱️
6.5d in AssignedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
6.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 154 days old
🚨
Primary Delay6.5 days stuck in "Assigned"
⏱️
Total Delay6.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/8 CC
Found unit, after putting unit back together, Unit performs true. Unit passes all tests & is operable.
Put in PO request for labor since previous tech opened as a repair WO.
Awaiting PO.
🔧Work Performed
Found unit, after putting unit back together, Unit performs true. Unit passes all tests & is operable.
Put in PO request for labor since previous tech opened as a repair WO.
CNL 10-8 cc
🔍Technician Findings
10-8
Found unit, after putting unit back together, Unit performs true. Unit passes all tests & is operable.
Put in PO request for labor since previous tech opened as a repair WO.
Awaiting PO.
⚠️Problem Description
Bed Inoperable - Needs cable coil
Bed performs true
📄Description
Bed, Electric
EXCEL_X
PO Request M046AD4009 600694389
Oct 8, 2025
PDF
PO# WO-01307320 600694389
Oct 9, 2025
Timeline
📋
▶
3
Work Order Created Oct 1, 3:41 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician:a0hVU000000Tz89YAC, Todd Fogiel
👷
Status: Assigned by Jennifer Johnson
From:Entered
To:Assigned
Duration in Previous:0m
👷
Technician Assigned by Matthew BatemanOct 1, 9:29 PM
Technician:Christopher Carroll
⚠️6.3 business days
⏱️
Labor Added Oct 9, 11:15 AM
Type:Labor
Status:Open
Qty:0.5
⏱️
2x Labor Added Oct 9, 12:16 PM
Type:Labor, Expenses
Status:Open
Qty:0.5, 1
⏱️
Labor Added Oct 9, 12:30 PM
Type:Labor
Status:Open
Qty:1
✔️
▶
2
Status: Completed Oct 9, 5:24 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Christopher Carroll
From:Completed
To:Closed
Duration in Previous:2m
📄
▶
2
Status: Ready to Bill Oct 10, 11:54 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳1.0 business days
🧾
Invoice Created Oct 13, 12:15 PM
Invoice Number:SM-243359
Bottlenecks
Assigned
Duration: 6.5 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)