5 business days from creation · Target: Oct 8, 2025
✗ SLA Missed (19 biz days late)
Active: 24 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
24d
▶ Clock Running
Status: Assigned
Oct 1 → Nov 5, 2025
24 business days (counted)
Running total: 24 of 5 biz days used
Created: Oct 1, 2025Completed: Nov 5, 2025
Business Days Used24 / 5
05d budget+19d over
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 1 → Oct 1
Created
▶ Running
0
0 / 5
Oct 1 → Oct 1
Ready for Scheduling
▶ Running
0
0 / 5
Oct 1 → Nov 5
Assigned
▶ Running
24
24 / 5
Dispatch0.0d
Coordinators24.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.5 days
Over SLA
Created: Oct 1, 2025
Due: Oct 8, 2025
Completed: Nov 5, 2025 (27 days late)
📅
24.5 daysTotal Age
⏱️
24.3d in AssignedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
26.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Oct 1, 2025
Visit 2Nov 5, 2025
AI Analysis
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Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay24.3 days stuck in "Assigned"
⏱️
Total Delay26.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
24.3d / 0.5d SLA
Closed
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10.31.25 PO received
10/1/25 - TGifford; awaiting PO
11/4/25 - TGifford; repair completed prior to documentation;
🔧Work Performed
Removed damaged mattress. Mattress disposed and replaced by EVS. Removed and reset footboard modules. Verified all bed functions. Performed burn-in procedures. Bed returned in good working condition. Time added for completed repair and diagnostics.
🔍Technician Findings
The footboard modules have been pushed out of position and are unable to be seated properly. The zipper of the mattress cover has broken off; unable to zip closed.