Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307336 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St. Agnes Medical Center — 1303 E. Herndon, Fresno CA, 93720

Oct 1, 2025 → Sep 26, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (24 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Sep 26, 2025)
▶ Clock Running
Status: Created
Oct 1 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 1, 2025 Invoiced: Sep 26, 2025
Coordinators 0.0d
Billing 2.1d
✓ SLA Met
Coordinators
0.0 days
Billing
2.1 days
Over SLA
Created: Oct 1, 2025 Due: Dec 31, 2025 Completed: Sep 26, 2025 (96 days early)
📅
0.0 days Total Age
⏱️
1.7d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 154 days old
🚨
Primary Delay 1.7 days stuck in "Ready to Bill"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Closed
1.4d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

missed expense

Timeline

📋
▶
2 Work Order Created Oct 1, 4:14 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Closed
To: Scheduled
Duration in Previous: 0m
🏁
▶
2 Status: Closed Oct 1, 4:26 PM
Status: Closed → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
📄
Status: Ready to Bill by Wayne Rush Oct 2, 2:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 5m
📨
Status: Invoice Pending by Timothy Amburgey Oct 3, 8:53 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 21m
💰
Status: Invoiced by Timothy Amburgey Oct 3, 12:32 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 39m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 5:05 PM
Invoice Number: SM-242863

Bottlenecks

Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
Sep 23, 12:00 PM
Created
Oct 1, 4:14 PM
Invoice #
SM-242863

Work Details (1)

Name Type Status Qty Amount Date
WL-02956483 Expenses Open 1 $31.60 Oct 1, 4:27 PM

Details