Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307358 ↗ ServiceMax

Hamilton Medical • FCO • PC

📍 Hamilton Medical — 201 Edison Way, Reno NV, 89502

Oct 1, 2025 → Oct 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (59 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Oct 1, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0
Oct 1 → Oct 2 Scheduled ▶ Running 1 1
Dispatch 0.0d
Coordinators 0.6d
Billing 5.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Billing
5.5 days
Over SLA
Created: Oct 1, 2025 Due: Dec 31, 2025 Completed: Oct 2, 2025 (90 days early)
📅
0.6 days Total Age
⏱️
4.9d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 154 days old
🚨
Primary Delay 4.9 days stuck in "Ready to Bill"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.6d / 2.0d SLA
Closed
3.0d / 1.0d SLA
WO Correction Needed
0.7d
Ready to Bill
4.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replace ESM board, all required tests passed.
🔍 Technician Findings
nr
⚠️ Problem Description
ESM- Board Replacement
📄 Description
Hamilton Medical C6 Ventilator
📞 Call Description
Hamilton C6 FCO FSCA-2025-06-04

Timeline

📋
▶
5 Work Order Created Oct 1, 5:08 PM
Work Order Created → Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-01T04:00:00.000+0000, 2025-10-01T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 1m
👷
Technician Assigned by Deon Malloy
Technician: Paul Mccormish
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-01T12:00:00.000+0000
⏱️
2x Labor Added Oct 1, 8:45 PM
Type: Labor
Status: Open
Qty: 1.25, 0.5
✔️
Status: Completed by Paul Mccormish Oct 1, 9:46 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4h 36m, 0m
⏳ 2.3 business days
✏️
Status: WO Correction Needed by Diane Patton Oct 3, 2:41 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 16h
🏁
Status: Closed by Paul Mccormish Oct 4, 10:09 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 19h 27m
⏳ 1.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 6, 1:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 2h
⚠️ 5.0 business days
📨
▶
2 Status: Invoice Pending Oct 10, 5:32 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 0.8 business days
🧾
Invoice Created Oct 13, 12:17 PM
Invoice Number: SM-243423

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Oct 1, 8:00 AM
Created
Oct 1, 5:08 PM
Invoice #
SM-243423

Work Details (2)

Name Type Status Qty Amount Date
WL-02956925 Labor Open 1.25 $156.25 Oct 1, 8:45 PM
WL-02956926 Labor Open 0.5 $0.00 Oct 1, 8:45 PM

Details