Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307382 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Oct 2, 2025 → Oct 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 23, 2025
✓ SLA Met (10 biz days early)
Active: 4 biz days
🕐 Clock stopped: Invoiced (Oct 8, 2025)
4d
▶ Clock Running
Status: Created
Oct 2 → Oct 8, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Oct 2, 2025 Invoiced: Oct 8, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 8 Created ▶ Running 4 4
Oct 8 → Oct 8 Completed ▶ Running 0 4
Oct 8 → Oct 8 Assigned ▶ Running 0 4
Dispatch 5.0d
Coordinators 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
5.0 days
Over SLA
Coordinators
0.0 days
Billing
0.2 days
Created: Oct 2, 2025 Due: Oct 23, 2025 Completed: Oct 8, 2025 (15 days early)
📅
5.0 days Total Age
⏱️
5.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
5.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay 5.0 days stuck in "Entered"
⏱️
Total Delay 5.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
REPAIRED SH110 SCROLL PUMP

Timeline

📋
Work Order Created Oct 2, 8:11 AM
Work Order: WO-01307382
Type: Repair
Priority: PC
🔩
Parts Added Oct 2, 8:36 AM
Type: Parts
Status: Open
Qty: 1
⚠️ 5.0 business days
✔️
▶
3 Status: Completed Oct 8, 1:52 PM
Status: Completed → Technician Assigned → Status: Closed
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
🏁
Status: Closed by Tami Dawe
From: Assigned
To: Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Tami Dawe Oct 9, 10:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 31m
📨
▶
2 Status: Invoice Pending Oct 9, 11:39 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Oct 10, 10:43 AM
Invoice Number: SM-243252

Bottlenecks

Entered
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Oct 2, 8:11 AM
Invoice #
SM-243252

Work Details (1)

Name Type Status Qty Amount Date
WL-02957305 Parts Open 1 $860.50 Oct 2, 8:36 AM

Details