Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307413 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Oct 2, 2025 → Dec 11, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 9, 2025
✗ SLA Missed (5 biz days late)
Active: 10 biz days
Paused: 37 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸23d
⏸ Clock Paused
Status: Awaiting Parts
Oct 2 → Nov 5, 2025
23 business days (not counted)
6d
▶ Clock Running
Status: Reschedule
Nov 5 → Nov 14, 2025
6 business days (counted)
Running total: 6 of 5 biz days used
⏸14d
⏸ Clock Paused
Status: Awaiting Parts
Nov 14 → Dec 8, 2025
14 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 8 → Dec 12, 2025
4 business days (counted)
Running total: 10 of 5 biz days used
Created: Oct 2, 2025 Completed: Dec 12, 2025
Business Days Used 10 / 5
0 5d budget +5d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0 / 5
Oct 2 → Oct 2 Ready for Scheduling ▶ Running 0 0 / 5
Oct 2 → Oct 2 Assigned ▶ Running 0 0 / 5
Oct 2 → Oct 2 Tech On Site ▶ Running 0 0 / 5
Oct 2 → Nov 5 Awaiting Parts ⏸ Paused 23 —
Nov 5 → Nov 14 Reschedule ▶ Running 6 6 / 5
Nov 14 → Dec 8 Awaiting Parts ⏸ Paused 14 —
Dec 8 → Dec 12 Reschedule ▶ Running 4 10 / 5
Dispatch 0.0d
Material Management 38.9d
Coordinators 10.5d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
38.9 days
Over SLA
Coordinators
10.5 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Oct 2, 2025 Due: Oct 9, 2025 Completed: Dec 12, 2025 (63 days late)
📅
47.0 days Total Age
⏱️
23.9d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
38.9d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Kenneth Lancara — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 2, 2025
Visit 2 Dec 8, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 23.9 days stuck in "Awaiting Parts"
⏱️
Total Delay 38.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Awaiting Parts
38.9d / 3.0d SLA
Reschedule
10.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

KL/ 11/12- part that was received was out of box failure and needs to be replaced. will order another fowler motor

🔧 Work Performed
fowler motor replaced, tested bed functions and returned bed to service
🔍 Technician Findings
fowler actuator is grinding internally needs to be replaced
⚠️ Problem Description
Requested by Kenneth Lancara: repair requested Fowler actuator inoperable
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 2, 9:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 2, 11:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 17m
🔧
▶
3 Status: Tech On Site Oct 2, 12:59 PM
Status: Tech On Site → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00082825
Status: Closed
📦
Status: Awaiting Parts by Kenneth Lancara
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 1m
⏱️
Labor Added Oct 2, 3:55 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 24.0 business days
🔩
▶
2 2x Parts Added Nov 5, 1:52 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 34d 1h
⚠️ 7.0 business days
📦
▶
2 Parts Requested Nov 14, 10:27 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Kenneth Lancara
From: Reschedule
To: Awaiting Parts
Duration in Previous: 8d 20h
🚨 15.0 business days
⏱️
▶
2 5x Labor Added Dec 8, 4:01 PM
5x Labor Added → Status: Reschedule
🔄
Status: Reschedule by Kenneth Lancara
From: Awaiting Parts
To: Reschedule
Duration in Previous: 24d 5h
⏳ 4.0 business days
✔️
Status: Completed by Kenneth Lancara Dec 11, 7:14 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 3d 3h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 12, 11:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 47m
📨
Status: Invoice Pending by Hannah Shaw Dec 12, 12:11 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 8m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 15, 8:00 AM
Invoice Number: SM-249021

Bottlenecks

Awaiting Parts
Duration: 23.9 business days (threshold: 3.0 business days)
Exceeded by 20.9 business days
Reschedule
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Awaiting Parts
Duration: 15.0 business days (threshold: 3.0 business days)
Exceeded by 12.0 business days
Reschedule
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📦
Parts Order 00082825
Closed
📦
Parts Order 00085289
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Oct 2, 9:36 AM
Invoice #
SM-249021

Work Details (8)

Name Type Status Qty Amount Date
WL-02957845 Labor Open 0.5 $0.00 Oct 2, 3:55 PM
WL-02997157 Parts Open 1 $0.00 Nov 5, 1:52 PM
WL-02997158 Expenses Open 1 $0.00 Nov 5, 1:52 PM
WL-03030381 Labor Open 1.5 $0.00 Dec 8, 4:01 PM
WL-03030382 Labor Open 1.5 $0.00 Dec 8, 4:01 PM
WL-03030383 Labor Open 2 $0.00 Dec 8, 4:01 PM
WL-03030386 Parts Open 1 $0.00 Dec 8, 4:02 PM
WL-03030387 Expenses Open 1 $0.00 Dec 8, 4:02 PM

Details