Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307421 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Oct 2, 2025 → Oct 2, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 9, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Oct 2, 2025 Completed: Oct 2, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0 / 5
Oct 2 → Oct 2 Ready for Scheduling ▶ Running 0 0 / 5
Oct 2 → Oct 2 Assigned ▶ Running 0 0 / 5
Oct 2 → Oct 2 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.8d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Oct 2, 2025 Due: Oct 9, 2025 Completed: Oct 2, 2025 (7 days early)
📅
0.8 days Total Age
⏱️
1.5d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay 1.5 days stuck in "Closed"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
trunk stock part
🔧 Work Performed
replaced CPR assembly tested bed functions and returned bed to service
🔍 Technician Findings
cpr assembly inoperable cables stretched
⚠️ Problem Description
Requested by Requesting repair Headboard will not raise
📄 Description
FL28EX GoBed II

Timeline

📋
▶
2 Work Order Created Oct 2, 9:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 2, 11:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 4m
🔧
▶
3 Status: Tech On Site Oct 2, 3:55 PM
Status: Tech On Site → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor, Parts
Status: Open
Qty: 2, 1
✔️
Status: Completed by Kenneth Lancara
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 3, 11:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 13m
📨
Status: Invoice Pending by Hannah Shaw Oct 3, 12:25 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 12m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:18 PM
Invoice Number: SM-242896

Bottlenecks

Assigned
Duration: 4.0 business hours (threshold: 4.0 business hours)
Exceeded by 0.0 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Oct 2, 9:49 AM
Invoice #
SM-242896

Work Details (2)

Name Type Status Qty Amount Date
WL-02957847 Labor Open 2 $0.00 Oct 2, 3:58 PM
WL-02957848 Parts Open 1 $0.00 Oct 2, 3:58 PM

Details