Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307429 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Oct 2, 2025 → Oct 2, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 9, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Tech Off Site (Oct 2, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Oct 2, 2025 Tech Off Site: Oct 2, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0 / 5
Oct 2 → Oct 2 Ready for Scheduling ▶ Running 0 0 / 5
Oct 2 → Oct 2 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 1.1d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.1 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Oct 2, 2025 Due: Oct 9, 2025 Completed: Oct 2, 2025 (7 days early)
📅
1.0 days Total Age
⏱️
1.1d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay 1.1 days stuck in "Closed"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.9d / 0.5d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced CPR ISO
🔍 Technician Findings
CPR ISO worn. Head not going up
⚠️ Problem Description
Requested by Joe Evans: HOB WONT GO UP
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 2, 10:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 2, 11:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 25m
🚗
Status: Tech Off Site by Joe Evans Oct 2, 6:55 PM
From: Assigned
To: Tech Off Site
Duration in Previous: 6h 59m
⏱️
▶
3 3x Labor Added Oct 2, 7:01 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Joe Evans
From: Tech Off Site
To: Completed
Duration in Previous: 6m
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 3, 11:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 22m
📨
Status: Invoice Pending by Hannah Shaw Oct 3, 12:25 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:18 PM
Invoice Number: SM-242896

Bottlenecks

Assigned
Duration: 7.0 business hours (threshold: 4.0 business hours)
Exceeded by 3.0 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Oct 2, 10:30 AM
Invoice #
SM-242896

Work Details (3)

Name Type Status Qty Amount Date
WL-02958180 Labor Open 0.8 $0.00 Oct 2, 7:01 PM
WL-02958181 Labor Open 1 $0.00 Oct 2, 7:01 PM
WL-02958182 Parts Open 1 $0.00 Oct 2, 7:01 PM

Details