Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307431 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Oct 2, 2025 → Oct 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 2, 2025
✓ SLA Met (19 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Oct 3, 2025)
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Oct 2 → Oct 3, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Oct 2, 2025 Completed: Oct 3, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0
Oct 2 → Oct 3 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 2.0d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Over SLA
Field Work
0.0 days
Created: Oct 2, 2025 Due: Nov 2, 2025 Completed: Oct 3, 2025 (30 days early)
📅
2.0 days Total Age
⏱️
6.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 29, 2025
Visit 2 Sep 30, 2025
Visit 3 Oct 1, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay 6.0 days stuck in "Closed"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Building 20 new non-vs 7 range calibrate leaks. Solder class tube, body, top cap. Grind down excessive solder and solder on copper tube. Leak check leaks. Pump down leak and fill with 45 PSI of helium. pinch and cut copper tube. Solder pinch ends and install cap. Clean of leaks. Leaks are done and are ready for plating
🔍 Technician Findings
.

Timeline

📋
▶
3 Work Order Created Oct 2, 10:43 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Tim Dinh
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 2m
⏳ 2.0 business days
⏱️
▶
3 3x Labor Added Oct 3, 11:19 AM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Tim Dinh
From: Assigned
To: Completed
Duration in Previous: 1d 0h
🏁
Status: Closed by Tim Dinh
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 6.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Oct 13, 10:01 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 22h
📨
▶
2 Status: Invoice Pending Oct 13, 1:44 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Oct 14, 11:52 AM
Invoice Number: SM-243462

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Tim Dinh
Scheduled
N/A
Created
Oct 2, 10:43 AM
Invoice #
SM-243462

Work Details (3)

Name Type Status Qty Amount Date
WL-02958901 Labor Open 8 $720.00 Oct 3, 11:19 AM
WL-02958902 Labor Open 8 $720.00 Oct 3, 11:19 AM
WL-02958903 Labor Open 4 $360.00 Oct 3, 11:19 AM

Details