Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307446 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Oct 2, 2025 → Oct 24, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 9, 2025
✗ SLA Missed
Active: 1 biz days
Paused: 14 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Completed
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Closed
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Reschedule
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸14d
⏸ Clock Paused
Status: Awaiting Parts
Oct 2 → Oct 23, 2025
14 business days (not counted)
▶ Clock Running
Status: Tech On Site
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Completed
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Reschedule
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech Off Site
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Completed
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech Off Site
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Incomplete
Oct 23 → Oct 24, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Oct 2, 2025 Completed: Oct 24, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0 / 5
Oct 2 → Oct 2 Ready for Scheduling ▶ Running 0 0 / 5
Oct 2 → Oct 2 Assigned ▶ Running 0 0 / 5
Oct 2 → Oct 2 Tech On Site ▶ Running 0 0 / 5
Oct 2 → Oct 2 Completed ▶ Running 0 0 / 5
Oct 2 → Oct 2 Closed ▶ Running 0 0 / 5
Oct 2 → Oct 2 Reschedule ▶ Running 0 0 / 5
Oct 2 → Oct 23 Awaiting Parts ⏸ Paused 14 —
Oct 23 → Oct 23 Tech On Site ▶ Running 0 0 / 5
Oct 23 → Oct 23 Completed ▶ Running 0 0 / 5
Oct 23 → Oct 23 Reschedule ▶ Running 0 0 / 5
Oct 23 → Oct 23 Tech Off Site ▶ Running 0 0 / 5
Oct 23 → Oct 23 Completed ▶ Running 0 0 / 5
Oct 23 → Oct 23 Tech Off Site ▶ Running 0 0 / 5
Oct 23 → Oct 24 Incomplete ▶ Running 1 1 / 5
Dispatch 0.0d
Material Management 14.9d
Coordinators 0.2d
Field Work 0.9d
Incomplete 1.2d (excluded)
Billing 39.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
14.9 days
Over SLA
Coordinators
0.2 days
Field Work
0.9 days
Incomplete (excluded from total)
1.2 days
Billing
39.0 days
Over SLA
Created: Oct 2, 2025 Due: Oct 9, 2025 Completed: Oct 24, 2025 (14 days late)
📅
16.0 days Total Age
⏱️
39.0d in Billing Review Longest Stage
🔄
14 transitions Status Changes
⚠️
49.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Craig Walker — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 2, 2025
Visit 2 Oct 23, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 39.0 days stuck in "Billing Review"
⏱️
Total Delay 49.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Reschedule
0.1d / 2.0d SLA
Awaiting Parts
14.9d / 3.0d SLA
Incomplete
1.2d
Completed
0.0d / 1.0d SLA
Billing Review
39.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23 Part was not used and is in trunk stock now. Pls bill

10.27.25 Hshaw - moved WO to BR, chat JJohnson to advise if part# 214776 - Hobb Hornes is billable.

10.24.25 hshaw PO#4010545044HTM only covers for Labor, chat tech

10/23/25 - Requested Out of Scope Repair PO due to damaged mattress cable. Repair completed Waiting on approved PO.


10/2/25 CRW - Request part added - after reset error reappeared called Hill-rom Tech support suggested replace harness.


10/2/25 RCook- Received email from CWalker asking for WO to be placed back into assigned status due to error. Placed WO into reschedule status.

🔧 Work Performed
Reset Bed Controls per Service manual. Cleared Error Log. 10/23 Replaced Mattress. Verified Bed operating as intended.
🔍 Technician Findings
Bed alarming, Communication Lost with main control board. 10/23 During Process of Wire harness repair found Damaged Cord to Mattress.
⚠️ Problem Description
Requested by Craig Walker :Communication with Main Control Board lost. Contact Service.
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Oct 2, 11:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Oct 2, 11:53 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Craig Walker
🔧
▶
2 Status: Tech On Site Oct 2, 12:17 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 22
✔️
Status: Completed by Craig Walker Oct 2, 12:23 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
🔄
Status: Reschedule by Rhea Berry Oct 2, 12:35 PM
From: Closed
To: Reschedule
Duration in Previous: 11m
📦
▶
2 Parts Requested Oct 2, 1:09 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Craig Walker
From: Reschedule
To: Awaiting Parts
Duration in Previous: 34m
⏱️
Labor Added Oct 2, 1:18 PM
Type: Labor
Status: Open
Qty: 3.5
🚨 15.0 business days
🔧
Status: Tech On Site by Craig Walker Oct 23, 11:11 AM
From: Awaiting Parts
To: Tech On Site
Duration in Previous: 20d 22h
⏱️
4x Labor Added Oct 23, 5:49 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 1.5, 2, 22
✔️
Status: Completed by Craig Walker Oct 23, 5:54 PM
From: Tech On Site, Completed
To: Completed, Reschedule
Duration in Previous: 6h 42m, 0m
🚗
Status: Tech Off Site by Craig Walker Oct 23, 6:04 PM
From: Reschedule, Tech Off Site, Completed
To: Tech Off Site, Completed, Incomplete
Duration in Previous: 9m, 0m
✔️
▶
2 Status: Completed Oct 24, 8:24 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Craig Walker
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Hannah Shaw Oct 27, 11:46 AM
From: Closed
To: Billing Review
Duration in Previous: 3d 3h
🚨 39.0 business days
📄
▶
2 Status: Ready to Bill Dec 23, 1:42 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Dec 24, 8:00 AM
Invoice Number: SM-249839

Bottlenecks

Awaiting Parts
Duration: 14.9 business days (threshold: 3.0 business days)
Exceeded by 11.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 39.0 business days (threshold: 2.0 business days)
Exceeded by 37.0 business days

🔗 Related Artifacts

📦
Parts Order 00082827
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Oct 2, 11:35 AM
Invoice #
SM-249839

Work Details (7)

Name Type Status Qty Amount Date
WL-02957563 Labor Open 1 $0.00 Oct 2, 12:21 PM
WL-02957565 Travel Open 22 $0.00 Oct 2, 12:21 PM
WL-02957657 Labor Open 3.5 $332.50 Oct 2, 1:18 PM
WL-02982052 Labor Open 1.5 $0.00 Oct 23, 5:49 PM
WL-02982053 Labor Open 2 $190.00 Oct 23, 5:49 PM
WL-02982054 Travel Open 22 $0.00 Oct 23, 5:49 PM
WL-02982055 Parts Open 1 $0.00 Oct 23, 5:49 PM

Details