Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307474 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Oct 2, 2025 → Oct 2, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (20 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 2, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0
Oct 2 → Oct 2 Ready for Scheduling ▶ Running 0 0
Oct 2 → Oct 2 Assigned ▶ Running 0 0
Oct 2 → Oct 2 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.6d
Field Work 0.1d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Field Work
0.1 days
Billing
0.1 days
Created: Oct 2, 2025 Due: Oct 31, 2025 Completed: Oct 3, 2025 (28 days early)
📅
0.8 days Total Age
⏱️
1.1d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay 1.1 days stuck in "Closed"
⏱️
Total Delay 0.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
PM Service
⚠️ Problem Description
Requested by Kevin Cogdill: Request PM Service, check all functions
📄 Description
Med Surg Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 2, 1:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 2, 2:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 12m
🔧
Status: Tech On Site by Kevin Cogdill Oct 2, 6:14 PM
From: Assigned
To: Tech On Site
Duration in Previous: 3h 23m
⏱️
3x Labor Added Oct 2, 7:03 PM
Type: Labor, Expenses
Status: Open
Qty: 1.25, 0.25
✔️
▶
2 Status: Completed Oct 2, 7:10 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 3, 11:58 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 46m
📨
Status: Invoice Pending by Hannah Shaw Oct 3, 12:25 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 27m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:18 PM
Invoice Number: SM-242896

Bottlenecks

Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Oct 2, 1:37 PM
Invoice #
SM-242896

Work Details (3)

Name Type Status Qty Amount Date
WL-02958183 Labor Open 1.25 $0.00 Oct 2, 7:03 PM
WL-02958184 Labor Open 0.25 $0.00 Oct 2, 7:03 PM
WL-02958185 Expenses Open 1 $0.00 Oct 2, 7:03 PM

Details