Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307475 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Oct 2, 2025 → Oct 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (19 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Oct 4, 2025)
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Oct 2 → Oct 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 4 → Oct 4, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Oct 2, 2025 Completed: Oct 4, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0
Oct 2 → Oct 2 Ready for Scheduling ▶ Running 0 0
Oct 2 → Oct 4 Assigned ▶ Running 1 1
Oct 4 → Oct 4 Tech On Site ▶ Running 0 1
Dispatch 0.0d
Coordinators 1.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.8 days
Over SLA
Billing
0.0 days
Created: Oct 2, 2025 Due: Oct 31, 2025 Completed: Oct 4, 2025 (27 days early)
📅
1.8 days Total Age
⏱️
1.6d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay 1.6 days stuck in "Assigned"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
PM Service
⚠️ Problem Description
Requested by Kevin Cogdill: Request PM Service, check all functions
📄 Description
Med Surg Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 2, 1:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 2, 2:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 12m
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Oct 3, 11:10 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 1
✔️
▶
2 Status: Completed Oct 3, 11:15 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.1 business days
📄
▶
2 Status: Ready to Bill Oct 6, 12:44 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Hannah Shaw Oct 6, 12:50 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:30 PM
Invoice Number: SM-242976

Bottlenecks

Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Oct 2, 1:37 PM
Invoice #
SM-242976

Work Details (2)

Name Type Status Qty Amount Date
WL-02960009 Labor Open 0.25 $0.00 Oct 3, 11:12 PM
WL-02960010 Labor Open 1 $0.00 Oct 3, 11:12 PM

Details