5 business days from creation · Target: Oct 9, 2025
✗ SLA Missed (2 biz days late)
Active: 7 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 14, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
7d
▶ Clock Running
Status: Assigned
Oct 2 → Oct 14, 2025
7 business days (counted)
Running total: 7 of 5 biz days used
Created: Oct 2, 2025Completed: Oct 14, 2025
Business Days Used7 / 5
05d budget+2d over
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Oct 2
Created
▶ Running
0
0 / 5
Oct 2 → Oct 2
Ready for Scheduling
▶ Running
0
0 / 5
Oct 2 → Oct 14
Assigned
▶ Running
7
7 / 5
Dispatch0.0d
Coordinators7.8d
Billing0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.8 days
Over SLA
Billing
0.1 days
Created: Oct 2, 2025
Due: Oct 9, 2025
Completed: Oct 14, 2025 (4 days late)
📅
7.8 daysTotal Age
⏱️
7.6d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
7.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Oct 2, 2025
Visit 2Oct 14, 2025
AI Analysis
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Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay7.6 days stuck in "Assigned"
⏱️
Total Delay7.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
7.6d / 0.5d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/14/25 - TGifford - Not previously closed by tech; located bed verified operation; training with R.Cole.
🔧Work Performed
Reconnected and secured all loose connections. Verified bed functions. Performed burn-in procedures. Bed returned in good working condition.
🔍Technician Findings
The customer states that the bed responds to siderail controls intermittently. Inspected connections and found that multiple main PCB board connections that had been pulled loose by misaligned components.
⚠️Problem Description
Requested by Torre Gifford: Not working properly.
📄Description
Bed, Electric
Timeline
📋
▶
2
Work Order Created Oct 2, 1:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 2, 2:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 11m
⏱️
2x Labor Added Oct 2, 9:48 PM
Type:Labor, Travel
Status:Open
Qty:2, 223
⚠️7.3 business days
⏱️
▶
2
Labor Added Oct 14, 6:51 PM
Labor Added → Status: Completed
✔️
Status: Completed by Torre Gifford
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:12d 4h, 0m
📄
Status: Ready to Bill by Hannah ShawOct 15, 12:07 PM
From:Closed
To:Ready to Bill
Duration in Previous:17h 13m
📨
▶
2
Status: Invoice Pending Oct 15, 12:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Oct 19, 8:12 PM
Invoice Number:SM-243599
Bottlenecks
Assigned
Duration: 7.6 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)