📍 Publix 1020 — 5127 Us 19 South, New Port Richey FL, 34652
Oct 2, 2025 → Dec 31, 2025
✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 8, 2025
✗ SLA Missed
Active: 3 biz days
Paused: 56 biz days
Budget: 4 biz days
🕐 Clock stopped: Tech Off Site (Dec 31, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸56d
⏸ Clock Paused
Status: Awaiting Parts
Oct 2 → Dec 26, 2025
56 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 31, 2025
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
Created: Oct 2, 2025Tech Off Site: Dec 31, 2025
Business Days Used3 / 4
04d budget
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Oct 2
Created
▶ Running
0
0 / 4
Oct 2 → Oct 2
L2 Screening
▶ Running
0
0 / 4
Oct 2 → Dec 26
Awaiting Parts
⏸ Paused
56
—
Dec 26 → Dec 26
Ready for Scheduling
▶ Running
0
0 / 4
Dec 26 → Dec 26
Assigned
▶ Running
0
0 / 4
Dec 26 → Dec 31
Scheduled
▶ Running
3
3 / 4
Dec 31 → Dec 31
Tech On Site
▶ Running
0
3 / 4
Dispatch0.1d
Material Management56.5d
Coordinators3.7d
Field Work0.6d
Billing0.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
56.5 days
Over SLA
Coordinators
3.7 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Oct 2, 2025
Due: Oct 8, 2025
Completed: Dec 31, 2025 (83 days late)
📅
59.6 daysTotal Age
⏱️
56.5d in Awaiting PartsLongest Stage
🔄
10 transitionsStatus Changes
⚠️
55.5d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay56.5 days stuck in "Awaiting Parts"
⏱️
Total Delay55.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
56.5d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
3.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/29/25 AJinerson - No parts ETA to tech yet as of 12/29 2:30PM EST.
WO placed into scheduled status on 12/26 1:30PM, but parts did not ship out until Mon. 12/29 - this will have to be pushed out another day for service to ensure tech receives parts.
12/26/25 AJinerson - WO created 10/2 but not released until 12/26 due to parts out of stock.
871-0001-02R OUT OF STOCK RC 10/02/2025
🔧Work Performed
Replaced the top monitor, set the screen resolution and calibrated the touchscreen.
🔍Technician Findings
Kiosk top monitor was black.
⚠️Problem Description
Tech will be shipped replacement advertisement monitor.
Tech will replace and restore functionality.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Use this password to access the kiosk: T%P!FTE%
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📅
WO-01307532 - Repair - KMY8202F - New Port Richey - Publix 1020
Dec 31, 2025 10:00am – 11:00am
Work Order: WO-01307532
Account: HIGI LLC
Customer Case Number:
Location: Publix 1020
Address: 5127 Us 19 South, New Port Richey, FL 34652
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-966
Contact Name:
Contact Phone:
Contact Email:
Due Date: 10/8/2025
Schedule