4 business days from creation · Target: Oct 9, 2025
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Paused: 61 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
SLA Target
▶ Clock Running
Status: Created
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸61d
⏸ Clock Paused
Status: Awaiting Parts
Oct 3 → Jan 6, 2026
61 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 12, 2026
3 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Jan 12 → Jan 13, 2026
1 business day (counted)
Running total: 5 of 4 biz days used
Created: Oct 3, 2025Completed: Jan 13, 2026
Business Days Used5 / 4
04d budget+1d over
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 3 → Oct 3
Created
▶ Running
0
0 / 4
Oct 3 → Oct 3
L2 Screening
▶ Running
0
0 / 4
Oct 3 → Jan 6
Awaiting Parts
⏸ Paused
61
—
Jan 6 → Jan 7
Ready for Scheduling
▶ Running
1
1 / 4
Jan 7 → Jan 12
Scheduled
▶ Running
3
4 / 4
Jan 12 → Jan 13
Tech On Site
▶ Running
1
5 / 4
Dispatch0.0d
Material Management61.6d
Coordinators4.8d
Field Work1.2d
Billing0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
61.6 days
Over SLA
Coordinators
4.8 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.1 days
Created: Oct 3, 2025
Due: Jan 12, 2026
Completed: Jan 13, 2026 (on time)
📅
66.4 daysTotal Age
⏱️
61.6d in Awaiting PartsLongest Stage
🔄
9 transitionsStatus Changes
⚠️
60.6d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 152 days old
🚨
Primary Delay61.6 days stuck in "Awaiting Parts"
⏱️
Total Delay60.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
61.6d / 3.0d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Scheduled
3.5d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1.13.26 hshaw - missing Combine calibrator tool#
1/8/2026 Sramen - per NFloyd (convo in Teams) adjusted due date to Jan 2026 since we combined the 2026 PM to this repair. PM WO-01332681 canceled.
871-0001-02R OUT OF STOCK 10/6/2025 JJ
🔧Work Performed
Replaced Ad (top) monitor and did a PM
🔍Technician Findings
higi is fully operational
⚠️Problem Description
Tech will be shipped replacement advertisement monitor.
Tech will replace and restore functionality
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Use this password to access the kiosk: XKG%L%TE
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**