📍 Publix 584 — 19034 Bruce B Downs Boulevard, Tampa FL, 33647
Oct 3, 2025 → Jan 22, 2026
✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 9, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 68 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
SLA Target
▶ Clock Running
Status: Created
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸68d
⏸ Clock Paused
Status: Awaiting Parts
Oct 3 → Jan 15, 2026
68 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Accepted
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 21, 2026
2 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Jan 21 → Jan 22, 2026
1 business day (counted)
Running total: 4 of 4 biz days used
Created: Oct 3, 2025Completed: Jan 22, 2026
Business Days Used4 / 4
04d budget
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 3 → Oct 3
Created
▶ Running
0
0 / 4
Oct 3 → Oct 3
L2 Screening
▶ Running
0
0 / 4
Oct 3 → Jan 15
Awaiting Parts
⏸ Paused
68
—
Jan 15 → Jan 16
Ready for Scheduling
▶ Running
1
1 / 4
Jan 16 → Jan 16
Assigned
▶ Running
0
1 / 4
Jan 16 → Jan 16
Accepted
▶ Running
0
1 / 4
Jan 16 → Jan 21
Scheduled
▶ Running
2
3 / 4
Jan 21 → Jan 22
Tech On Site
▶ Running
1
4 / 4
Dispatch0.1d
Material Management68.5d
Coordinators4.1d
Field Work1.9d
Billing0.3d
✗ SLA Missed
Dispatch
0.1 days
Material Management
68.5 days
Over SLA
Coordinators
4.1 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
0.3 days
Created: Oct 3, 2025
Due: Oct 9, 2025
Completed: Jan 22, 2026 (104 days late)
📅
72.6 daysTotal Age
⏱️
68.5d in Awaiting PartsLongest Stage
🔄
11 transitionsStatus Changes
⚠️
68.3d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 152 days old
🚨
Primary Delay68.5 days stuck in "Awaiting Parts"
⏱️
Total Delay68.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
68.5d / 3.0d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/16/26 AJinerson - Tech sup confirmed sending to WM per below.
1/15/26 AJinerson - WO created 10/3 but not released until 1/15. No chance of meeting SLA. Checking w/ FOM on how to proceed - Local tech is working on project 1/19 - 1/23 and not to be pulled. Checking if we can use tech on 1/22 pushing this repair further back.
871-0001-02R OUT OF STOCK RC 10-6-25
🔧Work Performed
Replaced ad monitor
🔍Technician Findings
No ad monitor, screen black with LEDs on in back
⚠️Problem Description
Tech will be shipped replacement advertisement monitor.
Tech will replace and restore functionality.
Top monitor is not displaying. Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Use this password to access the kiosk: F#XPC2GE
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
Jan 16, 2026 2:06pm
@Jessica Foley Hi Jessica, this WO was also just sent to WM. Thank you!