Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307738 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Oct 3, 2025 → Oct 3, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 10, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Oct 3 → Oct 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 4 → Oct 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Oct 3, 2025 Completed: Oct 4, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 3 → Oct 3 Created ▶ Running 0 0 / 5
Oct 3 → Oct 3 Ready for Scheduling ▶ Running 0 0 / 5
Oct 3 → Oct 4 Assigned ▶ Running 0 0 / 5
Oct 4 → Oct 4 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.5d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Billing
0.1 days
Created: Oct 3, 2025 Due: Oct 10, 2025 Completed: Oct 4, 2025 (6 days early)
📅
0.5 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
8 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed on schedule
Invoiced • 152 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repair Service
🔍 Technician Findings
Repair Service, no notes stating any issues, check all functions
⚠️ Problem Description
Requested by Kevin Cogdill: Request Repair Service, no notes stating any issues, check all functions
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 3, 3:58 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 3, 4:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 44m
🔧
▶
4 Status: Tech On Site Oct 3, 11:35 PM
Status: Tech On Site → Labor Added → Status: Completed → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 6, 12:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 12h
📨
▶
2 Status: Invoice Pending Oct 6, 12:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:30 PM
Invoice Number: SM-242976

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Oct 3, 3:58 PM
Invoice #
SM-242976

Work Details (1)

Name Type Status Qty Amount Date
WL-02960034 Labor Open 1 $0.00 Oct 3, 11:37 PM

Details