📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819
Oct 3, 2025 → Nov 12, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (37 biz days early)
Active: 15 biz days
Paused: 6 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
▶ Clock Running
Status: Created
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 24, 2025
14 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Entered
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 14 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Ready for Release
Oct 24 → Nov 3, 2025
6 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 15 of ? biz days used
Created: Oct 3, 2025Completed: Nov 4, 2025
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 3 → Oct 3
Created
▶ Running
0
0
Oct 3 → Oct 24
Scheduled
▶ Running
14
14
Oct 24 → Oct 24
Entered
▶ Running
0
14
Oct 24 → Nov 3
Ready for Release
⏸ Paused
6
—
Nov 3 → Nov 3
Scheduled
▶ Running
0
14
Nov 3 → Nov 4
Tech On Site
▶ Running
1
15
Dispatch0.0d
Holding7.0d (excluded)
Coordinators14.5d
Field Work7.4d
Billing1.3d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
7.0 days
Coordinators
14.5 days
Over SLA
Field Work
7.4 days
Over SLA
Billing
1.3 days
Over SLA
Created: Oct 3, 2025
Due: Dec 31, 2025
Completed: Nov 12, 2025 (49 days early)
📅
26.5 daysTotal Age
⏱️
14.5d in ScheduledLongest Stage
🔄
10 transitionsStatus Changes
⚠️
17.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
19 linesWork Details
🚩
4 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Derick Velazquez — scheduling delays attributed to technician, not coordinators
Visit 1Nov 3, 2025
Visit 2Nov 5, 2025
Visit 3Nov 6, 2025
Visit 4Nov 7, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 152 days old
🚨
Primary Delay14.5 days stuck in "Scheduled"
⏱️
Total Delay17.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
14.5d / 2.0d SLA
Ready for Release
7.0d
Tech On Site
1.5d / 1.0d SLA
Completed
5.9d / 1.0d SLA
Closed
0.2d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/03/2025 ALuman - dispatch to Derick Velazquez for SN 100463140 located at Us Med Orlando
10/24/2025 RArnold - Removed from Dillon per Sean
10/03/2025 RArnold - Dispatching to Dillon
🔧Work Performed
FCO69 implemented
🔍Technician Findings
FCO69 implemented
⚠️Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄Description
V60 Ventilator
📞Call Description
FCO86600069
📋
0-0-0
Completed Nov 16, 2025
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
FCO 69
i. Tools: Multimeter, electrical safety analyzer & Torque Screwdriver. -YES
ii. Prontoforms – uploaded and correct template -YES
iii. DRPTA – uploaded -YES
iv. CSR – signed and uploaded to ServiceMax- YES
v. Part- Appropriate parts per device and quantity (each IP debriefed should have a part consumed) -YES
vi. EMSAR Requirements (do not include in task
📅
WO-01307740 - FCO - V60 Vent - Orlando - US Med Equip - Orlando
Nov 2, 2025 7:00pm – 7:00pm
Work Order: WO-01307740
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13666578
Location: US Med Equip - Orlando
Address: 7414 Kingspointe Pkwy, Orlando, FL 32819
Manufacturer: Philips Healthcare
Model #: V60 Vent
Serial #: 100463140
Contact Name: Lee Dean
Contact Phone: 201-300-7724
Contact E
Timeline
📋
▶
4
Work Order Created Oct 3, 4:04 PM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled