Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307751 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CONEY ISLAND HOSPITAL — 2601 OCEAN PKWY, BROOKLYN NY, 11235

Oct 3, 2025 → Dec 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (38 biz days early)
Active: 40 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
37d
▶ Clock Running
Status: Created
Oct 3 → Dec 1, 2025
37 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 2, 2025
1 business day (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Entered
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 4, 2025
2 business days (counted)
Running total: 40 of ? biz days used
Created: Oct 3, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 3 → Dec 1 Created ▶ Running 37 37
Dec 1 → Dec 2 Scheduled ▶ Running 1 38
Dec 2 → Dec 2 Entered ▶ Running 0 38
Dec 2 → Dec 4 Scheduled ▶ Running 2 40
Dispatch 37.3d
Coordinators 4.7d
Billing 21.6d
✓ SLA Met
Dispatch
37.3 days
Over SLA
Coordinators
4.7 days
Over SLA
Billing
21.6 days
Over SLA
Created: Oct 3, 2025 Due: Jan 31, 2026 Completed: Dec 4, 2025 (58 days early)
📅
40.3 days Total Age
⏱️
37.3d in Entered Longest Stage
🔄
12 transitions Status Changes
⚠️
55.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 152 days old
🚨
Primary Delay 37.3 days stuck in "Entered"
⏱️
Total Delay 55.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
37.3d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
21.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/01/2025 Brod - Fady emailed 'JosiahJames.Pangilinan@intelashealth.com' to have FSE onsite for 12/04. Josiah confirmed


10/03/2025 SRobinson- Created follow up WO as requested. (Old WO-01281236) -Follow up notes - BR 10/01/2025 - Please create a follow-up EWO for this serial # due to issuses found prior to FMI


-Previous notes -

09/22/2025 RArnold- Called 347-346-1212 for Josiah James to schedule Alberto next week. Tenativly scheduling for 09/29. Will keep him updated on arrival date. WOs on demand. 07/07/2025 MHamersley - rec'd email reply from Ujasi Dalal, confirming all devices; POC: Josiah James, 347-346-1212, JosiahJames.Pangilinan@intelashealth.com ; FSE Credentialing: Check in at entrance to get pass; ... 07/03/2025 MHamersley - called 646-937-1865, call went to VM/LM; sent email: Ujasi.Dalal@Crothall.com ; RE: 19 Venue Go Ultrasound Devices

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test:
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Oct 3, 5:16 PM
Work Order: WO-01307751
Type: FCO
Priority: PC
🚨 37.8 business days
👷
▶
3 Technician Assigned Dec 1, 12:05 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-04T06:00:00.000+0000, 2025-12-04T00:00:00.000+0000, 2025-12-04T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 58d 19h
⏳ 2.0 business days
🆕
▶
4 Status: Entered Dec 2, 12:10 PM
Status: Entered → Status: Scheduled → Dispatch Scheduled → Technician Assigned
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-04T00:00:00.000+0000, 2025-12-04T06:00:00.000+0000, 2025-12-04T14:00:00.000+0000
👷
Technician Assigned by Brandi Rodriguez
Technician: Bryan Rodriguez
⏳ 3.0 business days
⏱️
5x Labor Added Dec 4, 11:48 AM
Type: Labor, Parts
Status: Open
Qty: 1, 2, 1.5
💵
Expenses Added Dec 4, 11:59 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 4x Labor Added Dec 4, 6:53 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Bryan Rodriguez
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 6h, 0m
⏱️
Labor Added Dec 5, 8:50 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 5, 8:55 AM
From: Closed, 07e-Partial Project
To: 07e-Partial Project, Ready to Bill
Duration in Previous: 14h 1m, 0m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Dec 9, 8:49 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Dec 10, 1:07 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Dec 12, 12:26 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
🚨 14.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:44 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250435

Bottlenecks

Entered
Duration: 37.3 business days (threshold: 4.0 business hours)
Exceeded by 36.8 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business hours
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 13.8 business days (threshold: 1.0 business days)
Exceeded by 12.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bryan Rodriguez
Scheduled
Dec 4, 9:00 AM
Created
Oct 3, 5:16 PM
Invoice #
SM-250435

Work Details (11)

Name Type Status Qty Amount Date
WL-03026216 Labor Open 1 $250.00 Dec 4, 11:48 AM
WL-03026217 Labor Open 2 $0.00 Dec 4, 11:48 AM
WL-03026218 Labor Open 1.5 $100.00 Dec 4, 11:48 AM
WL-03026219 Parts Open 1 $0.00 Dec 4, 11:48 AM
WL-03026220 Parts Open 2 $0.00 Dec 4, 11:48 AM
WL-03026248 Expenses Open 1 $0.00 Dec 4, 11:59 AM
WL-03027091 Labor Open 1.5 $0.00 Dec 4, 6:53 PM
WL-03027092 Expenses Open 1 $0.00 Dec 4, 6:53 PM
WL-03027093 Travel Open 30 $0.00 Dec 4, 6:53 PM
WL-03027094 Travel Open 30 $0.00 Dec 4, 6:53 PM
WL-03027647 Labor Open 0.016666666666667 $38.00 Dec 5, 8:50 AM

Details