📍 University of Texas at Austin — 2500 Speedway, Austin TX, 78712
Oct 6, 2025 → Oct 29, 2025
✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (2 biz days early)
Active: 16 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Oct 6 → Oct 29, 2025
16 business days (counted)
Running total: 16 of ? biz days used
Created: Oct 6, 2025Completed: Oct 29, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 6 → Oct 6
Created
▶ Running
0
0
Oct 6 → Oct 29
Assigned
▶ Running
16
16
Dispatch0.0d
Coordinators17.0d
Billing1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
17.0 days
Over SLA
Billing
1.0 days
Created: Oct 6, 2025
Due: Nov 6, 2025
Completed: Oct 29, 2025 (8 days early)
📅
17.0 daysTotal Age
⏱️
17.0d in AssignedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
18.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay17.0 days stuck in "Assigned"
⏱️
Total Delay18.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
17.0d / 0.5d SLA
Closed
2.8d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Replaced turbo pump with exchange unit.
Replaced dry pump and display with new.
Cleaned, reassembled and tested MiniTask to factory specifications.
🔍Technician Findings
Display is dim.
⚠️Problem Description
Note
11.09.2025 17:49:46 JUFOSTER
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington)
____________________
Note
11.09.2025 17:47:20 WF-BATCH
Agent: JUFOSTER Timestamp: 2025-09-11 17:47:12
tps 201092 not pumping down, wiggling sound
📄Description
TPS Mini KF40
📞Call Description
VPD Bench Repair Trade TPS
Timeline
📋
▶
3
Work Order Created Oct 6, 8:10 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLOxIAO, Charles Sellon
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
👷
Technician Assigned by Kim PearsonOct 6, 8:55 AM
Technician:Shawn Kelley
🚨17.0 business days
⏱️
Labor Added Oct 29, 1:36 PM
Type:Labor
Status:Open
Qty:4
🔩
4x Parts Added Oct 29, 1:44 PM
Type:Parts
Status:Open
Qty:1
✔️
Status: Completed by Shawn KelleyOct 29, 1:59 PM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:23d 5h, 0m
⏳3.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARANov 2, 5:29 AM
From:Closed
To:Ready to Bill
Duration in Previous:3d 16h
⏳1.0 business days
📨
▶
2
Status: Invoice Pending Nov 3, 12:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Nov 4, 5:54 PM
Invoice Number:SM-245475
Bottlenecks
Assigned
Duration: 17.0 business days (threshold: 4.0 business hours)
Exceeded by 16.5 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)