Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307790 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Primary Childrens Medical Ctr — 100 N Mario Capecchi Dr, Salt Lake City UT, 84113

Oct 6, 2025 → Oct 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (300 biz days early)
Active: 6 biz days
🕐 Clock stopped: Tech Off Site (Oct 15, 2025)
1d
▶ Clock Running
Status: Created
Oct 6 → Oct 7, 2025
1 business day (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 15, 2025
5 business days (counted)
Running total: 6 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Oct 6, 2025 Tech Off Site: Oct 15, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 7 Created ▶ Running 1 1
Oct 7 → Oct 15 Scheduled ▶ Running 5 6
Oct 15 → Oct 15 Tech On Site ▶ Running 0 6
Dispatch 2.0d
Coordinators 5.6d
Field Work 3.1d
Billing 44.4d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
5.6 days
Over SLA
Field Work
3.1 days
Over SLA
Billing
44.4 days
Over SLA
Created: Oct 6, 2025 Due: Dec 31, 2026 Completed: Oct 18, 2025 (439 days early)
📅
9.0 days Total Age
⏱️
35.0d in Invoiced Longest Stage
🔄
18 transitions Status Changes
⚠️
13.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 14, 2025
Visit 2 Oct 15, 2025
Visit 3 Oct 18, 2025

AI Analysis

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Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 35.0 days stuck in "Invoiced"
⏱️
Total Delay 13.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Scheduled
5.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
2.1d / 2.0d SLA
Closed
10.5d / 1.0d SLA
07e-Partial Project
14.7d
WO Correction Needed
3.5d
Ready to Bill
2.9d / 1.0d SLA
Invoiced
35.0d
Billing Correction Needed
3.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/31/2025 Jsackett - deleted SM-245887, returned to billing correction status per credit request. See Corrective Actions for more details. 10/07/2025 ALuman - dispatch to Konstantin Barskiy for site continuation week of 10/13

10/06/2025 SRobinson- Created follow up EWO for PWO. (Old WO-01306052) -Follow up notes - CONTINUATION FCO81


-Previous notes -

09/24/2025 ALuman - dispatch to Konstantin Barskiy for site continuation. Email sent to Brian Bowles

🔧 Work Performed
IMPLEMENTED FCO86600081 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600081 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 6, 9:42 AM
Work Order: WO-01307790
Type: FCO
Priority: PC
⏳ 2.0 business days
👷
▶
3 Technician Assigned Oct 7, 11:06 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-13T04:00:00.000+0000, 2025-10-13T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 1d 1h
📅
Dispatch Scheduled by Ashley Luman Oct 7, 11:12 AM
Scheduled For: 2025-10-13T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Mandy Newman Oct 10, 6:24 PM
Scheduled For: 2025-10-14T00:00:00.000+0000
⏳ 0.7 business days
💵
3x Expenses Added Oct 13, 8:39 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
📅
Dispatch Scheduled by Ashley Luman Oct 14, 2:48 PM
Scheduled For: 2025-10-15T00:00:00.000+0000
🔧
Status: Tech On Site by Konstantin Barsky Oct 15, 12:55 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 13h
🚗
Status: Tech Off Site by Konstantin Barsky Oct 15, 7:25 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 18h 29m
⏳ 2.6 business days
⏱️
▶
2 3x Labor Added Oct 17, 9:55 PM
3x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 2.5, 1, 0.5
⏱️
▶
2 Labor Added Oct 18, 4:29 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Oct 18, 4:37 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Oct 18, 4:45 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 Expenses Added Oct 18, 4:55 PM
Expenses Added → 2x Expenses Added → 3x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Oct 18, 5:05 PM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 2d 21h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Oct 20, 10:24 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 23, 2:13 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 3h
⏳ 2.0 business days
🏁
Status: Closed by Konstantin Barsky Oct 24, 5:46 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 3h
⏳ 1.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 27, 8:56 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 15h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 30, 1:37 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 4h
🏁
Status: Closed by Konstantin Barsky Oct 31, 10:25 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 20h 48m
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 31, 2:04 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3h 38m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 2:17 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 1h
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 13h 43m
🚨 35.0 business days
💵
Status: Billing Review by Jane Sackett Dec 31, 10:06 AM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 54d 6h, 0m
⏳ 3.0 business days
🏁
Status: Closed by Allison Belyea Jan 5, 12:50 PM
From: Billing Correction Needed
To: Closed
Duration in Previous: 5d 2h
⚠️ 8.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 14, 8:54 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 8d 20h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Tech Off Site
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.6 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Closed
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Oct 14, 8:00 PM
Created
Oct 6, 9:42 AM
Invoice #
N/A

Work Details (22)

Name Type Status Qty Amount Date
WL-02968327 Expenses Open 1 $374.84 Oct 13, 8:39 AM
WL-02968329 Expenses Open 1 $0.00 Oct 13, 8:39 AM
WL-02968328 Expenses Open 1 $0.00 Oct 13, 8:39 AM
WL-02975752 Labor Open 5 $475.00 Oct 17, 9:55 PM
WL-02975751 Labor Open 2 $0.00 Oct 17, 9:55 PM
WL-02975753 Labor Open 0.25 $310.00 Oct 17, 9:55 PM
WL-02975755 Labor Open 2.5 $237.50 Oct 17, 9:58 PM
WL-02975754 Labor Open 1 $0.00 Oct 17, 9:58 PM
WL-02975756 Labor Open 0.5 $155.00 Oct 17, 9:58 PM
WL-02976085 Labor Open 0.25 $0.00 Oct 18, 4:29 PM
WL-02976087 Expenses Open 1 $0.00 Oct 18, 4:34 PM
WL-02976088 Expenses Open 1 $508.48 Oct 18, 4:37 PM
WL-02976097 Expenses Open 1 $0.00 Oct 18, 4:45 PM
WL-02976098 Expenses Open 1 $0.00 Oct 18, 4:55 PM
WL-02976102 Expenses Open 1 $0.00 Oct 18, 4:56 PM
WL-02976103 Expenses Open 1 $0.00 Oct 18, 4:57 PM
WL-02976104 Expenses Open 1 $0.00 Oct 18, 4:58 PM
WL-02976105 Expenses Open 1 $0.00 Oct 18, 4:58 PM
WL-02976106 Expenses Open 1 $0.00 Oct 18, 4:59 PM
WL-02976107 Expenses Open 1 $0.00 Oct 18, 5:05 PM
WL-02976108 Expenses Open 1 $0.00 Oct 18, 5:06 PM
WL-02976837 Labor Open 0.016666666666667 $114.00 Oct 20, 10:24 AM

Details