Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307794 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Oct 6, 2025 → Oct 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (293 biz days early)
Active: 6 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Oct 24, 2025)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Oct 6 → Oct 16, 2025
7 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 20, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 20 → Oct 21, 2025
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 23, 2025
2 business days (counted)
Running total: 5 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 24, 2025
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Oct 6, 2025 Completed: Oct 24, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Oct 16 Ready for Release ⏸ Paused 7 —
Oct 16 → Oct 16 Assigned ▶ Running 0 0
Oct 16 → Oct 20 Scheduled ▶ Running 2 2
Oct 20 → Oct 21 Tech On Site ▶ Running 1 3
Oct 21 → Oct 21 Scheduled ▶ Running 0 3
Oct 21 → Oct 21 Tech On Site ▶ Running 0 3
Oct 21 → Oct 21 Scheduled ▶ Running 0 3
Oct 21 → Oct 23 Tech On Site ▶ Running 2 5
Oct 23 → Oct 24 Scheduled ▶ Running 1 6
Oct 24 → Oct 24 Tech On Site ▶ Running 0 6
Dispatch 0.0d
Holding 8.0d (excluded)
Coordinators 5.4d
Field Work 7.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
8.0 days
Coordinators
5.4 days
Over SLA
Field Work
7.6 days
Over SLA
Created: Oct 6, 2025 Due: Dec 31, 2026 Completed: Oct 29, 2025 (428 days early)
📅
17.0 days Total Age
⏱️
8.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Derick Velazquez — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 20, 2025
Visit 2 Oct 24, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 149 days old
🚨
Primary Delay 8.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
8.0d
Scheduled
5.4d / 2.0d SLA
Tech On Site
3.6d / 1.0d SLA
Completed
4.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/16/2025 MNewman - dispatched to Derick per request.


10/06/2025 SRobinson- Created follow up WO as requested. (Old WO-01306578) -Follow up notes - 09/29/2025– Completed this week’s work and need a new work order for my return trip next week to complete #1 of devices on 10/22/26 NW


-Previous notes -

09/29/2025 EMartin dispatching to FSE onsite per request for SN# H27943322E208, H2870884160B6 & H28903519948E located at US Med in Allendale, NJ

🔧 Work Performed
FCO81
🔍 Technician Findings
FC081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 6, 9:59 AM
Work Order: WO-01307794
Type: FCO
Priority: PC
✅
Status: Ready for Release by Erin Martin Oct 6, 10:12 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Oct 16, 4:56 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 10d 6h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-20T12:00:00.000+0000
⏳ 2.9 business days
🔧
Status: Tech On Site by Derick Velazquez Oct 20, 9:13 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 16h
🗓️
Status: Scheduled by Derick Velazquez Oct 20, 10:55 PM
From: Tech On Site
To: Scheduled
Duration in Previous: 13h 42m
⏱️
5x Labor Added Oct 20, 11:02 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 54
🔧
▶
2 Status: Tech On Site Oct 21, 2:08 PM
Status: Tech On Site → Status: Scheduled
🗓️
Status: Scheduled by Derick Velazquez
From: Tech On Site, Scheduled
To: Scheduled, Tech On Site
Duration in Previous: 2m, 0m
⏳ 2.0 business days
🗓️
Status: Scheduled by Derick Velazquez Oct 22, 10:28 PM
From: Tech On Site
To: Scheduled
Duration in Previous: 1d 8h
⏳ 2.2 business days
🔧
Status: Tech On Site by Derick Velazquez Oct 24, 10:45 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 12h
✔️
Status: Completed by Derick Velazquez Oct 24, 12:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 14m
⏱️
Labor Added Oct 24, 1:18 PM
Type: Labor
Status: Open
Qty: 2
⏳ 4.0 business days
🏁
Status: Closed by Derick Velazquez Oct 29, 8:32 AM
From: Completed
To: Closed
Duration in Previous: 4d 20h
📄
Status: Ready to Bill by Timothy Amburgey Oct 29, 8:59 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 27m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 30, 11:12 AM
Invoice Number: SM-245022

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.0 business hours
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Oct 20, 8:00 AM
Created
Oct 6, 9:59 AM
Invoice #
SM-245022

Work Details (6)

Name Type Status Qty Amount Date
WL-02977895 Labor Open 0.5 $0.00 Oct 20, 11:02 PM
WL-02977896 Labor Open 1 $0.00 Oct 20, 11:02 PM
WL-02977897 Labor Open 0.5 $0.00 Oct 20, 11:02 PM
WL-02977898 Travel Open 54 $0.00 Oct 20, 11:02 PM
WL-02977899 Travel Open 54 $0.00 Oct 20, 11:02 PM
WL-02983260 Labor Open 2 $0.00 Oct 24, 1:18 PM

Details