📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486
Oct 6, 2025 → Nov 20, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 14, 2025
✗ SLA Missed (22 biz days late)
Active: 27 biz days
Paused: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 7, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
15d
▶ Clock Running
Status: Assigned
Oct 7 → Oct 29, 2025
15 business days (counted)
Running total: 16 of 5 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Oct 29 → Nov 4, 2025
4 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 16 of 5 biz days used
10d
▶ Clock Running
Status: Assigned
Nov 4 → Nov 19, 2025
10 business days (counted)
Running total: 26 of 5 biz days used
▶ Clock Running
Status: Entered
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 26 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 27 of 5 biz days used
Created: Oct 6, 2025Completed: Nov 20, 2025
Business Days Used27 / 5
05d budget+22d over
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 6 → Oct 6
Created
▶ Running
0
0 / 5
Oct 6 → Oct 7
Ready for Scheduling
▶ Running
1
1 / 5
Oct 7 → Oct 29
Assigned
▶ Running
15
16 / 5
Oct 29 → Nov 4
Awaiting Parts
⏸ Paused
4
—
Nov 4 → Nov 4
Ready for Scheduling
▶ Running
0
16 / 5
Nov 4 → Nov 19
Assigned
▶ Running
10
26 / 5
Nov 19 → Nov 19
Entered
▶ Running
0
26 / 5
Nov 19 → Nov 20
Assigned
▶ Running
1
27 / 5
Dispatch0.0d
Material Management4.8d
Coordinators30.1d
Billing0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
4.8 days
Over SLA
Coordinators
30.1 days
Over SLA
Billing
0.1 days
Created: Oct 6, 2025
Due: Oct 13, 2025
Completed: Nov 20, 2025 (37 days late)
📅
32.0 daysTotal Age
⏱️
16.0d in AssignedLongest Stage
🔄
9 transitionsStatus Changes
⚠️
30.2d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Oct 29, 2025
Visit 2Nov 20, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay16.0 days stuck in "Assigned"
⏱️
Total Delay30.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.1d / 1.0d SLA
Assigned
28.0d / 0.5d SLA
Awaiting Parts
4.8d / 3.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
From Part Order:
11/04/2025 AGreene - Sherry said to reach out to JJohnson. Closest address Google is offering is 100 Callen Blvd, Summerville, SC 29486.. Need confirmation/update of address on the part order. Please contact the customer and let us know.
11/04/2025 SWeaver - chattered @[Sherry Reich] I went to ship the part needed for this to 100 Calhoun St Summerville, SC 29486 and it says the address isn't valid. When I google I see this address: 316 Calhoun St, Charleston, SC 29401.
🔧Work Performed
reinstalled brake linkage - installed truarc retaining ring - cycle tested unit - unit returned to service
🔍Technician Findings
trouble shoot stretcher found that brake linkage truarc retaining ring needed to hold brake linkage in place
⚠️Problem Description
Side control linkage for braking/steering broken
📄Description
Stryker 1115 Big Wheel Prime Series Stretcher
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 29, 2025
To: michael.learned@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307797Location: ROPER ST. FRANCIS BERKELEY HOSPITALAddress: 100 Calhoun St Summerville, SC 29486Device: 1115 2019006704328Problem Description: Side control linkage for brakin
Nov 8, 2025 8:44am
@Jennifer Johnson @Sherry Reich - From Part Order:
11/04/2025 AGreene - Sherry said to reach out to JJohnson. Closest address Google is offering is 100 Callen Blvd, Summerville, SC 29486.. Need confirmation/update of address on the part order. Please contact the customer and let us know.
11/04/2025 SWeaver - chattered @Sherry Reich I went to ship the part needed for this to 100 Calhoun St Summerville, SC 29486 and it says the address isn't valid. When I google I see this address: 316 Calhoun St, Charleston, SC 29401.
cc:@Sean Weaver
Timeline
📋
▶
2
Work Order Created Oct 6, 10:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Status: Assigned Oct 7, 11:50 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician:Kevin Cogdill
🚨16.0 business days
⏱️
▶
3
Labor Added Oct 29, 1:15 PM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00084395
Status:Closed
📦
Status: Awaiting Parts by Yves Dessin
From:Assigned
To:Awaiting Parts
Duration in Previous:22d 1h
⏱️
▶
2
Labor Added Oct 29, 2:59 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:0.5, 4
⚠️5.0 business days
📅
Status: Ready for Scheduling by Amy GreeneNov 4, 2:40 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:6d 2h
👷
▶
2
Technician Assigned Nov 4, 3:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:30m
⚠️5.0 business days
💵
Expenses Added Nov 10, 10:43 AM
Type:Expenses
Status:Open
Qty:1
⚠️7.0 business days
👷
▶
2
Technician Assigned Nov 19, 2:36 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From:Assigned, Entered
To:Entered, Assigned
Duration in Previous:14d 23h, 0m
⏱️
Labor Added Nov 20, 10:07 AM
Type:Labor
Status:Open
Qty:2
🔩
Parts Added Nov 20, 12:07 PM
Type:Parts
Status:Open
Qty:1
✔️
Status: Completed by Yves DessinNov 20, 12:17 PM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:21h 40m
📄
Status: Ready to Bill by Hannah ShawNov 21, 12:05 PM
From:Closed
To:Ready to Bill
Duration in Previous:23h 47m
📨
Status: Invoice Pending by Hannah ShawNov 21, 12:56 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:51m, 0m
⏳4.0 business days
🧾
Invoice Created Nov 26, 12:29 PM
Invoice Number:SM-247354
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Awaiting Parts
Duration: 4.8 business days (threshold: 3.0 business days)
Exceeded by 1.8 business days
Assigned
Duration: 10.5 business days (threshold: 4.0 business hours)
Exceeded by 10.0 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)