Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Oct 14, 2025
✗ SLA Missed
🕐 Clock stopped: Completed (Nov 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸23d
⏸ Clock Paused
Status: Awaiting Parts
Oct 6 → Nov 8, 2025
23 business days (not counted)
▶ Clock Running
Status: Reschedule
Nov 8 → Nov 10, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Oct 6, 2025
Completed: Nov 10, 2025
Business Days Used
1 / 5
0
5d budget
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Oct 6 → Oct 6 |
Created |
▶ Running
|
0 |
0 / 5 |
| Oct 6 → Oct 6 |
Ready for Scheduling |
▶ Running
|
0 |
0 / 5 |
| Oct 6 → Oct 6 |
Assigned |
▶ Running
|
0 |
0 / 5 |
| Oct 6 → Oct 6 |
Tech On Site |
▶ Running
|
0 |
0 / 5 |
| Oct 6 → Nov 8 |
Awaiting Parts |
⏸ Paused
|
23 |
—
|
| Nov 8 → Nov 10 |
Reschedule |
▶ Running
|
1 |
1 / 5 |
Material Management
23.1d
✗ SLA Missed
Material Management
23.1 days
Over SLA
Created: Oct 6, 2025
Due: Oct 13, 2025
Completed: Nov 10, 2025 (27 days late)
⏱️
23.1d in Awaiting Parts
Longest Stage
🔄
8 transitions
Status Changes
⚠️
20.6d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Kenneth Lancara — scheduling delays attributed to technician, not coordinators
Visit 1
Oct 6, 2025
Visit 2
Nov 10, 2025
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
23.1 days stuck in "Awaiting Parts"
⏱️
Total Delay
20.6 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.6d
/ 1.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
Awaiting Parts
23.1d
/ 3.0d SLA
Reschedule
1.0d
/ 2.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
replaced fowler motor tested bed functions and returned bed to service
🔍
Technician Findings
fowler motor grinding internally
⚠️
Problem Description
repair request fowler motor inop
Lancara, Kenneth
📄
Description
Bed, Electric
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
4h 51m
🔧
⏱️
Type:
Labor
Status:
Open
Qty:
0.5
📦
Order:
00083054
Status:
Closed
📦
From:
Tech On Site
To:
Awaiting Parts
Duration in Previous:
2m
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
32d 6h
⏱️
✔️
From:
Reschedule, Completed
To:
Completed, Closed
Duration in Previous:
2d 14h, 0m
📄
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
3m
🧾
Invoice Number:
SM-246316
Bottlenecks
Awaiting Parts
Duration: 23.1 business days (threshold: 3.0 business days)
Exceeded by 20.1 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
🔗 Related Artifacts
📦
Parts Order 00083054
Closed
ℹ️ Work Order Details
Technician
Kenneth Lancara
Work Details (5)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02961281 |
Labor |
Open |
0.5 |
$0.00 |
Oct 6, 6:48 PM |
| WL-03001042 |
Parts |
Open |
1 |
$0.00 |
Nov 8, 12:13 AM |
| WL-03001043 |
Expenses |
Open |
1 |
$0.00 |
Nov 8, 12:13 AM |
| WL-03002228 |
Labor |
Open |
0.5 |
$0.00 |
Nov 10, 3:02 PM |
| WL-03002229 |
Labor |
Open |
2 |
$0.00 |
Nov 10, 3:02 PM |