Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307825 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DHSES Stockpiles — 2 Van Buren Blvd Bldg 10 Bay 3, Guilderland Center NY, 12085

Oct 6, 2025 → Oct 13, 2025

✅ Completed

PC

SLA Clock

Per client agreement · Target: Dec 31, 2026

✓ SLA Met (302 biz days early)

Active: 4 biz days

🕐 Clock stopped: Completed (Oct 13, 2025)

▶ Clock Running

Status: Created

Oct 6 → Oct 6, 2025

0 business days (counted)

Running total: 0 of ? biz days used

4d

▶ Clock Running

Status: Scheduled

Oct 6 → Oct 13, 2025

4 business days (counted)

Running total: 4 of ? biz days used

▶ Clock Running

Status: Tech On Site

Oct 13 → Oct 13, 2025

0 business days (counted)

Running total: 4 of ? biz days used

Created: Oct 6, 2025 Completed: Oct 13, 2025

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Oct 6 → Oct 6	Created	▶ Running	0	0
Oct 6 → Oct 13	Scheduled	▶ Running	4	4
Oct 13 → Oct 13	Tech On Site	▶ Running	0	4

Dispatch 0.0d

Coordinators 5.0d

✓ SLA Met

Dispatch
0.0 days

Coordinators
5.0 days
Over SLA

Created: Oct 6, 2025 Due: Dec 31, 2026 Completed: Oct 13, 2025 (444 days early)

📅

5.0 days Total Age

⏱️

5.0d in Scheduled Longest Stage

🔄

4 transitions Status Changes

⚠️

3.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 149 days old

🚨

Primary Delay 5.0 days stuck in "Scheduled"

⏱️

Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Scheduled

5.0d / 2.0d SLA

Tech On Site

0.0d / 1.0d SLA

Closed

1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Documenting 15 minutes, wrong Case and Work Order Assigned. Closing Work Order.                    

⚠️ Problem Description

                        Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery                    

📄 Description

                        Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)                    

📞 Call Description

                        FCO86600081                    

Timeline

📋

Work Order Created Oct 6, 11:16 AM

Work Order: WO-01307825

Type: FCO

Priority: PC

📅

▶

3 Dispatch Scheduled Oct 6, 11:28 AM

Dispatch Scheduled → Status: Scheduled → Technician Assigned

🗓️

Status: Scheduled by Cristina Everetts

From: Entered

To: Scheduled

Duration in Previous: 11m

👷

Technician Assigned by Cristina Everetts

Technician: a0hF0000001oBQ7IAM, Joe Hudson

⚠️ 5.0 business days

🔧

▶

2 Status: Tech On Site Oct 13, 7:51 AM

Status: Tech On Site → Labor Added

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 0.25

✔️

Status: Completed by Leo Hudson Oct 13, 8:02 AM

From: Tech On Site, Completed

To: Completed, Closed

Duration in Previous: 11m, 0m

⏳ 1.0 business days

📄

Status: Ready to Bill by Timothy Amburgey Oct 14, 2:33 PM

From: Closed, Ready to Bill, Invoice Pending

To: Ready to Bill, Invoice Pending, Invoiced

Duration in Previous: 1d 6h, 0m

⏳ 4.0 business days

🧾

Invoice Created Oct 19, 9:59 AM

Invoice Number: SM-243534

Bottlenecks

Scheduled

Duration: 5.0 business days (threshold: 2.0 business days)

Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

FCO

Branch

ERLA - PROD

Technician

Joe Hudson

Scheduled

Oct 6, 8:00 AM

Created

Oct 6, 11:16 AM

Invoice #

SM-243534

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-02968306	Labor	Open	0.25	$0.00	Oct 13, 7:52 AM