Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307827 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DHSES Stockpiles — 2 Van Buren Blvd Bldg 10 Bay 3, Guilderland Center NY, 12085

Oct 6, 2025 → Oct 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (302 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Oct 11, 2025)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 11, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Oct 6, 2025 Completed: Oct 11, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Oct 11 Scheduled ▶ Running 4 4
Dispatch 0.3d
Coordinators 4.8d
Billing 7.9d
✓ SLA Met
Dispatch
0.3 days
Coordinators
4.8 days
Over SLA
Billing
7.9 days
Over SLA
Created: Oct 6, 2025 Due: Dec 31, 2026 Completed: Oct 11, 2025 (446 days early)
📅
5.0 days Total Age
⏱️
6.4d in WO Correction Needed Longest Stage
🔄
8 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 7, 2025
Visit 2 Oct 8, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 149 days old
🚨
Primary Delay 6.4 days stuck in "WO Correction Needed"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
6.8d
WO Correction Needed
6.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/08/2025 SRobinson- Created follow up WO for the remaining. (WO-01308433)

🔧 Work Performed
Region 4 TpC EV300 FCO86600081
🔍 Technician Findings
none
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 6, 11:18 AM
Work Order: WO-01307827
Type: FCO
Priority: PC
👷
▶
4 Technician Assigned Oct 6, 1:19 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → 2x Expenses Added
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-07T11:30:00.000+0000, 2025-10-07T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 2h 1m
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
💵
Expenses Added Oct 7, 2:51 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 6x Labor Added Oct 8, 8:00 PM
6x Labor Added → 4x Travel Added
🚗
4x Travel Added
Type: Travel, Labor, Expenses
Status: Open
Qty: 10, 0.25, 248
🚗
Travel Added Oct 8, 8:30 PM
Type: Travel
Status: Open
Qty: 10
⏳ 2.4 business days
💵
Expenses Added Oct 10, 3:17 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Oct 11, 5:32 AM
Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 16h, 0m
⏳ 1.0 business days
⏱️
Labor Added Oct 14, 1:20 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 14, 1:26 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 7h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 16, 4:49 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2d 3h
⚠️ 6.9 business days
🏁
Status: Closed by Douglas Pearce Oct 24, 7:56 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 8d 3h
⏳ 1.5 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 27, 8:57 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 13h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 30, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Oct 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:39 AM
Invoice Number: SM-245241

Bottlenecks

Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Oct 7, 8:00 AM
Created
Oct 6, 11:18 AM
Invoice #
SM-245241

Work Details (17)

Name Type Status Qty Amount Date
WL-02960884 Expenses Open 1 $0.00 Oct 6, 1:22 PM
WL-02960883 Expenses Open 1 $0.00 Oct 6, 1:22 PM
WL-02962189 Expenses Open 1 $0.00 Oct 7, 2:51 PM
WL-02964145 Labor Open 0.5 $0.00 Oct 8, 8:00 PM
WL-02964146 Labor Open 0.5 $0.00 Oct 8, 8:00 PM
WL-02964147 Labor Open 1 $237.50 Oct 8, 8:00 PM
WL-02964148 Labor Open 2 $0.00 Oct 8, 8:00 PM
WL-02964143 Labor Open 5 $0.00 Oct 8, 8:00 PM
WL-02964144 Labor Open 3.5 $0.00 Oct 8, 8:00 PM
WL-02964156 Travel Open 10 $0.00 Oct 8, 8:04 PM
WL-02964153 Labor Open 0.25 $155.00 Oct 8, 8:04 PM
WL-02964154 Expenses Open 1 $0.00 Oct 8, 8:04 PM
WL-02964155 Travel Open 248 $0.00 Oct 8, 8:04 PM
WL-02964223 Travel Open 10 $0.00 Oct 8, 8:30 PM
WL-02966671 Expenses Open 1 $0.00 Oct 10, 3:17 PM
WL-02967543 Labor Open 2 $0.00 Oct 11, 5:32 AM
WL-02969924 Labor Open 0.016666666666667 $38.00 Oct 14, 1:20 PM

Details