5 business days from creation · Target: Oct 14, 2025
✗ SLA Missed (16 biz days late)
Active: 21 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 7, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
20d
▶ Clock Running
Status: Assigned
Oct 7 → Nov 5, 2025
20 business days (counted)
Running total: 21 of 5 biz days used
Created: Oct 6, 2025Completed: Nov 5, 2025
Business Days Used21 / 5
05d budget+16d over
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 6 → Oct 6
Created
▶ Running
0
0 / 5
Oct 6 → Oct 7
Ready for Scheduling
▶ Running
1
1 / 5
Oct 7 → Nov 5
Assigned
▶ Running
20
21 / 5
Dispatch0.0d
Coordinators22.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.7 days
Over SLA
Created: Oct 6, 2025
Due: Oct 13, 2025
Completed: Nov 5, 2025 (22 days late)
📅
21.7 daysTotal Age
⏱️
21.0d in AssignedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
23.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1Oct 6, 2025
Visit 2Nov 4, 2025
Visit 3Nov 5, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay21.0 days stuck in "Assigned"
⏱️
Total Delay23.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
21.0d / 0.5d SLA
Closed
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10.30.25 Hshaw - PO is received
10/6/25 - TGifford; awaiting PO & further inspection.
***Part used was for a damaged(new) motor during repair attempt
🔧Work Performed
Removed and replaced worn Fowler DC actuator, but damage replacement due to the fowler assembly seizing. Repair unable to be complete due to delay of paperwork and expiration of contract. Time added for diagnostics. Work order closed due to expiration of contract.
🔍Technician Findings
Head of bed not raising due to a worn fowler DC actuator. Found that the fowler assembly is unable to rise due to possible physical damage; possible fowler drive issue; further troubleshooting required.
⚠️Problem Description
Requested by Torre Gifford: Head of bed not raising. (physical damage)
📄Description
Bed, Electric
Oct 30, 2025 10:32am
@Torre Gifford PO is received and attached.
WORD_X
WO-01307934
Oct 21, 2025
PDF
PO_8_4010547649HTM_0_US
Oct 30, 2025
Timeline
📋
▶
2
Work Order Created Oct 6, 2:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
⏱️
2x Labor Added Oct 6, 7:25 PM
Type:Labor, Parts
Status:Open
Qty:1.0833333333333
👷
▶
2
Technician Assigned Oct 7, 11:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:21h 17m
🚨20.0 business days
⏱️
Labor Added Nov 4, 6:32 PM
Type:Labor
Status:Open
Qty:0.75
⏱️
▶
2
Labor Added Nov 5, 4:25 PM
Labor Added → Status: Completed
✔️
Status: Completed by Torre Gifford
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:29d 5h, 0m
⏳3.9 business days
📄
▶
2
Status: Ready to Bill Nov 11, 5:37 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Nov 12, 12:09 PM
Invoice Number:SM-246249
Bottlenecks
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 21.0 business days (threshold: 4.0 business hours)
Exceeded by 20.5 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)