Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307961 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DHSES Stockpiles — 2 Van Buren Blvd Bldg 10 Bay 3, Guilderland Center NY, 12085

Oct 6, 2025 → Oct 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (302 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Oct 13, 2025)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 7, 2025
1 business day (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Oct 7 → Oct 13, 2025
3 business days (counted)
Running total: 4 of ? biz days used
Created: Oct 6, 2025 Completed: Oct 13, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Oct 7 Scheduled ▶ Running 1 1
Oct 7 → Oct 13 Tech On Site ▶ Running 3 4
Dispatch 0.1d
Coordinators 1.5d
Field Work 4.0d
Billing 5.3d
✓ SLA Met
Dispatch
0.1 days
Coordinators
1.5 days
Field Work
4.0 days
Over SLA
Billing
5.3 days
Over SLA
Created: Oct 6, 2025 Due: Dec 31, 2026 Completed: Oct 19, 2025 (438 days early)
📅
8.6 days Total Age
⏱️
4.0d in Tech On Site Longest Stage
🔄
8 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
36 lines Work Details
🚩
6 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Joe Hudson — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 5, 2025
Visit 2 Oct 6, 2025
Visit 3 Oct 7, 2025
Visit 4 Oct 8, 2025
Visit 5 Oct 9, 2025
Visit 6 Oct 10, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 149 days old
🚨
Primary Delay 4.0 days stuck in "Tech On Site"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
WO Correction Needed
3.7d
07e-Partial Project
4.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/09/2025 SRobinson- Created follow up WO as requested. (WO-01308618)

🔧 Work Performed
FCO86600081 Implemented
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 6, 3:31 PM
Work Order: WO-01307961
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 6, 3:55 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-06T11:30:00.000+0000, 2025-10-06T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 24m
🔧
Status: Tech On Site by Leo Hudson Oct 7, 8:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 16h 31m
⏳ 4.0 business days
💵
▶
2 20x Expenses Added Oct 13, 7:11 AM
20x Expenses Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 22
💵
▶
2 3x Expenses Added Oct 13, 7:22 AM
3x Expenses Added → 8x Expenses Added
💵
8x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Oct 13, 7:30 AM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Leo Hudson Oct 13, 7:43 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5d 23h, 0m
⏳ 1.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 14, 2:34 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 6h
⏳ 4.0 business days
✔️
Status: Completed by Fady Messak Oct 19, 9:59 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 4d 19h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Oct 20, 11:43 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 1h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Oct 24, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:38 PM
Invoice Number: SM-244574

Bottlenecks

Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Joe Hudson
Scheduled
Oct 6, 8:00 AM
Created
Oct 6, 3:31 PM
Invoice #
SM-244574

Work Details (36)

Name Type Status Qty Amount Date
WL-02968242 Expenses Open 1 $0.00 Oct 13, 7:11 AM
WL-02968244 Travel Open 22 $0.00 Oct 13, 7:11 AM
WL-02968243 Expenses Open 1 $0.00 Oct 13, 7:11 AM
WL-02968225 Labor Open 8 $0.00 Oct 13, 7:11 AM
WL-02968226 Labor Open 1 $0.00 Oct 13, 7:11 AM
WL-02968227 Labor Open 2 $0.00 Oct 13, 7:11 AM
WL-02968228 Labor Open 1 $0.00 Oct 13, 7:11 AM
WL-02968229 Labor Open 1 $0.00 Oct 13, 7:11 AM
WL-02968230 Labor Open 7.5 $237.50 Oct 13, 7:11 AM
WL-02968231 Labor Open 1 $155.00 Oct 13, 7:11 AM
WL-02968232 Labor Open 1 $155.00 Oct 13, 7:11 AM
WL-02968233 Labor Open 8 $475.00 Oct 13, 7:11 AM
WL-02968234 Labor Open 1 $155.00 Oct 13, 7:11 AM
WL-02968235 Labor Open 1 $155.00 Oct 13, 7:11 AM
WL-02968236 Labor Open 8 $475.00 Oct 13, 7:11 AM
WL-02968237 Labor Open 1 $155.00 Oct 13, 7:11 AM
WL-02968238 Labor Open 7.5 $0.00 Oct 13, 7:11 AM
WL-02968239 Expenses Open 1 $0.00 Oct 13, 7:11 AM
WL-02968240 Expenses Open 1 $0.00 Oct 13, 7:11 AM
WL-02968241 Expenses Open 1 $0.00 Oct 13, 7:11 AM
WL-02968246 Travel Open 22 $0.00 Oct 13, 7:12 AM
WL-02968253 Expenses Open 1 $0.00 Oct 13, 7:22 AM
WL-02968252 Expenses Open 1 $0.00 Oct 13, 7:22 AM
WL-02968251 Expenses Open 1 $0.00 Oct 13, 7:22 AM
WL-02968262 Expenses Open 1 $0.00 Oct 13, 7:27 AM
WL-02968264 Expenses Open 1 $0.00 Oct 13, 7:27 AM
WL-02968265 Expenses Open 1 $0.00 Oct 13, 7:27 AM
WL-02968258 Expenses Open 1 $0.00 Oct 13, 7:27 AM
WL-02968259 Expenses Open 1 $0.00 Oct 13, 7:27 AM
WL-02968260 Expenses Open 1 $0.00 Oct 13, 7:27 AM
WL-02968261 Expenses Open 1 $0.00 Oct 13, 7:27 AM
WL-02968263 Expenses Open 1 $0.00 Oct 13, 7:27 AM
WL-02968272 Expenses Open 1 $0.00 Oct 13, 7:30 AM
WL-02968273 Expenses Open 1 $0.00 Oct 13, 7:30 AM
WL-02968274 Expenses Open 1 $0.00 Oct 13, 7:30 AM
WL-02976934 Labor Open 0.016666666666667 $190.00 Oct 20, 11:43 AM

Details