Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307974 ↗ ServiceMax

Hamilton Medical • FCO • PC

📍 Hamilton Medical — 201 Edison Way, Reno NV, 89502

Oct 6, 2025 → Oct 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (55 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Oct 8, 2025)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 7, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Oct 7 → Oct 8, 2025
1 business day (counted)
Running total: 2 of ? biz days used
Created: Oct 6, 2025 Completed: Oct 8, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Oct 7 Ready for Scheduling ▶ Running 1 1
Oct 7 → Oct 7 Scheduled ▶ Running 0 1
Oct 7 → Oct 8 Tech On Site ▶ Running 1 2
Dispatch 0.0d
Coordinators 1.6d
Field Work 1.1d
Billing 2.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.6 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
2.4 days
Over SLA
Created: Oct 6, 2025 Due: Dec 31, 2025 Completed: Oct 8, 2025 (84 days early)
📅
1.7 days Total Age
⏱️
2.4d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 6, 2025
Visit 2 Oct 7, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 149 days old
🚨
Primary Delay 2.4 days stuck in "Ready to Bill"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
ESM- Board Replacement
🔍 Technician Findings
N/A
⚠️ Problem Description
ESM- Board Replacement
📄 Description
Hamilton Medical C6 Ventilator
📞 Call Description
Hamilton C6 FCO FSCA-2025-06-04

Timeline

📋
▶
2 Work Order Created Oct 6, 4:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Oct 7, 11:49 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 19h 35m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-07T12:15:00.000+0000, 2025-10-07T12:00:00.000+0000
🔧
Status: Tech On Site by Bennet Dartey Oct 7, 12:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 9m
⏱️
▶
2 3x Labor Added Oct 7, 9:08 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Bennet Dartey
From: Tech On Site
To: Completed
Duration in Previous: 8h 11m
🏁
Status: Closed by Bennet Dartey Oct 7, 9:41 PM
From: Completed
To: Closed
Duration in Previous: 30m
📄
Status: Ready to Bill by Diane Patton Oct 8, 4:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 45m
⏳ 2.9 business days
📨
Status: Invoice Pending by Diane Patton Oct 10, 5:32 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2d 1h, 0m
⏳ 0.8 business days
🧾
Invoice Created Oct 13, 12:17 PM
Invoice Number: SM-243423

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Ready to Bill
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Oct 7, 8:00 AM
Created
Oct 6, 4:13 PM
Invoice #
SM-243423

Work Details (3)

Name Type Status Qty Amount Date
WL-02962773 Labor Open 11 $1,375.00 Oct 7, 9:08 PM
WL-02962774 Labor Open 0.25 $31.25 Oct 7, 9:08 PM
WL-02962775 Labor Open 2 $250.00 Oct 7, 9:08 PM

Details