Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308045 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Mountainview Hospital — 3100 N Tenaya Way, Las Vegas NV, 89128

Oct 7, 2025 → Oct 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (302 biz days early)
Active: 3 biz days
🕐 Clock stopped: Tech Off Site (Oct 11, 2025)
▶ Clock Running
Status: Created
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Oct 7, 2025 Tech Off Site: Oct 11, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 7 → Oct 7 Created ▶ Running 0 0
Oct 7 → Oct 11 Scheduled ▶ Running 3 3
Dispatch 0.1d
Coordinators 4.0d
Billing 5.0d
✓ SLA Met
Dispatch
0.1 days
Coordinators
4.0 days
Over SLA
Billing
5.0 days
Over SLA
Created: Oct 7, 2025 Due: Dec 31, 2026 Completed: Oct 18, 2025 (439 days early)
📅
8.0 days Total Age
⏱️
5.0d in 07e-Partial Project Longest Stage
🔄
13 transitions Status Changes
⚠️
2.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 8, 2025
Visit 2 Oct 9, 2025
Visit 3 Oct 10, 2025

AI Analysis

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Completed with minor delays
Invoiced • 148 days old
🚨
Primary Delay 5.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
11.7d
WO Correction Needed
3.3d
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
FMessak- 10-18-2025- total devices and travel are correct - 3 each.

10/07/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01299025) -Follow up notes - Need Follow up PWO 12155213


-Previous notes -

09/18/2025 DCox - PWO still open but FSE is no longer with EMSAR. Fady confirmed he would be taking care of Manny's work orders. 

09/03/2025 EMartin dispatching to FSE onsite per request 08/22/2025 Emartin dispatching to FSE onsite to complete other devices while onsite

8/21/25 K Clements to CSA: These 5 SN's on this case are at a sister hospital that was allocated to EMSAR (Mountanview) I am allocating these to EMSAR to complete as they will be there week of 8/25/25) (H335769426904,H335769462F20,H335769388B56,H335769415B9F,H33576790EA75)

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 7, 10:26 AM
Work Order: WO-01308045
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 7, 10:58 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-08T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 32m
💵
3x Expenses Added Oct 7, 12:55 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
💵
▶
2 4x Expenses Added Oct 9, 11:58 PM
4x Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 6
⏳ 1.0 business days
⏱️
2x Labor Added Oct 11, 6:57 PM
Type: Labor
Status: Open
Qty: 1, 7
💵
▶
2 2x Expenses Added Oct 11, 7:04 PM
2x Expenses Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Status: Tech Off Site by Fady Khouzam Oct 11, 7:13 PM
From: Scheduled
To: Tech Off Site
Duration in Previous: 4d 8h
✔️
▶
2 Status: Completed Oct 11, 11:21 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Fady Khouzam
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
⏱️
Labor Added Oct 14, 2:00 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 14, 2:07 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 14h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 16, 3:24 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2d 1h
⏳ 2.0 business days
✔️
Status: Completed by Fady Messak Oct 18, 6:23 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 1d 14h, 0m
⏳ 1.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 20, 9:56 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 3h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 23, 2:06 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 4h
🏁
Status: Closed by Sean Currie Oct 24, 8:34 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 18h 28m
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 24, 9:15 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 41m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 30, 2:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Oct 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 13h 32m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:39 AM
Invoice Number: SM-245242

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Oct 8, 8:00 AM
Created
Oct 7, 10:26 AM
Invoice #
SM-245242

Work Details (18)

Name Type Status Qty Amount Date
WL-02962007 Expenses Open 1 $0.00 Oct 7, 12:55 PM
WL-02962008 Expenses Open 1 $0.00 Oct 7, 12:55 PM
WL-02962006 Expenses Open 1 $428.21 Oct 7, 12:55 PM
WL-02966097 Expenses Open 1 $0.00 Oct 9, 11:58 PM
WL-02966099 Expenses Open 1 $0.00 Oct 9, 11:58 PM
WL-02966100 Expenses Open 1 $0.00 Oct 9, 11:58 PM
WL-02966098 Expenses Open 1 $0.00 Oct 9, 11:58 PM
WL-02966101 Labor Open 6 $465.00 Oct 9, 11:59 PM
WL-02967803 Labor Open 1 $0.00 Oct 11, 6:57 PM
WL-02967802 Labor Open 7 $712.50 Oct 11, 6:57 PM
WL-02967804 Expenses Open 1 $0.00 Oct 11, 7:04 PM
WL-02967805 Expenses Open 1 $0.00 Oct 11, 7:04 PM
WL-02967807 Expenses Open 1 $0.00 Oct 11, 7:08 PM
WL-02967806 Expenses Open 1 $0.00 Oct 11, 7:08 PM
WL-02967808 Expenses Open 1 $0.00 Oct 11, 7:08 PM
WL-02967809 Expenses Open 1 $0.00 Oct 11, 7:08 PM
WL-02967810 Expenses Open 1 $0.00 Oct 11, 7:08 PM
WL-02969967 Labor Open 0.016666666666667 $114.00 Oct 14, 2:00 PM

Details