📍 Emory Long Term Acute Care Hospital — 450 N Candler St, Decatur GA, 30030
Oct 7, 2025 → Oct 22, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 15, 2025
✗ SLA Missed (6 biz days late)
Active: 11 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
11d
▶ Clock Running
Status: Assigned
Oct 7 → Oct 23, 2025
11 business days (counted)
Running total: 11 of 5 biz days used
Created: Oct 7, 2025Completed: Oct 23, 2025
Business Days Used11 / 5
05d budget+6d over
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 7 → Oct 7
Created
▶ Running
0
0 / 5
Oct 7 → Oct 7
Ready for Scheduling
▶ Running
0
0 / 5
Oct 7 → Oct 23
Assigned
▶ Running
11
11 / 5
Dispatch0.0d
Coordinators11.1d
Field Work0.0d
Billing0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.1 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Oct 7, 2025
Due: Oct 14, 2025
Completed: Oct 23, 2025 (8 days late)
📅
11.1 daysTotal Age
⏱️
11.1d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
10.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Oct 7, 2025
Visit 2Oct 22, 2025
AI Analysis
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Completed with significant delays
Invoiced • 148 days old
🚨
Primary Delay11.1 days stuck in "Assigned"
⏱️
Total Delay10.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
11.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
**Bed taken prior to completion; retrieved and completed
🔧Work Performed
Disassembled footboard assembly and repositioned and secured terminal pins. Secured all PCB board connections. Fowler hardware to be retrieved from EDH to replace into fowler assembly.
🔍Technician Findings
The fowler of the bed is able to move in the up position but gives no response for the down motion. Inspected and replaced fowler motor but symptoms remained; reinstalled original. Found recessed terminal pins on the footboard connector port and loose hardware fallen from the fowler lift assembly. Inspected all main PCB board connections.
⚠️Problem Description
Head of bed not functioning properly.
Gifford, Torre
📄Description
Bed, Electric
Timeline
📋
▶
2
Work Order Created Oct 7, 11:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 7, 11:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:7m
⏱️
3x Labor Added Oct 7, 4:35 PM
Type:Labor, Travel
Status:Open
Qty:1.25, 1.0833333333333, 31
🚨10.9 business days
⏱️
▶
3
Labor Added Oct 22, 8:25 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Torre Gifford
From:Assigned
To:Completed
Duration in Previous:15d 8h
🏁
Status: Closed by Torre Gifford
From:Completed
To:Closed
Duration in Previous:1m
📄
Status: Ready to Bill by Hannah ShawOct 23, 1:43 PM
From:Closed
To:Ready to Bill
Duration in Previous:17h 15m
📨
Status: Invoice Pending by Hannah ShawOct 23, 3:29 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1h 45m, 0m
⏳3.0 business days
🧾
Invoice Created Oct 27, 1:38 PM
Invoice Number:SM-244458
Bottlenecks
Assigned
Duration: 11.1 business days (threshold: 4.0 business hours)