Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308074 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Oct 7, 2025 → Oct 9, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 15, 2025
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 9, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Oct 7 → Oct 9, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
Created: Oct 7, 2025 Completed: Oct 9, 2025
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 7 → Oct 7 Created ▶ Running 0 0 / 5
Oct 7 → Oct 7 Ready for Scheduling ▶ Running 0 0 / 5
Oct 7 → Oct 9 Assigned ▶ Running 2 2 / 5
Dispatch 0.0d
Coordinators 3.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Billing
0.1 days
Created: Oct 7, 2025 Due: Oct 14, 2025 Completed: Oct 9, 2025 (5 days early)
📅
3.0 days Total Age
⏱️
3.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 148 days old
🚨
Primary Delay 3.0 days stuck in "Assigned"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced handle on stretcher.
🔍 Technician Findings
Handle on stretcher not working.
⚠️ Problem Description
Handle on stretcher not working. Alston, Ray-Anthony
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Oct 7, 11:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 7, 11:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
⏳ 3.0 business days
⏱️
▶
2 5x Labor Added Oct 9, 7:27 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 7h, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 10, 11:57 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 28m
📨
▶
2 Status: Invoice Pending Oct 10, 12:49 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 1.0 business days
🧾
Invoice Created Oct 13, 12:14 PM
Invoice Number: SM-243370

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Oct 7, 11:42 AM
Invoice #
SM-243370

Work Details (5)

Name Type Status Qty Amount Date
WL-02965729 Labor Open 1 $0.00 Oct 9, 7:27 PM
WL-02965730 Labor Open 1 $0.00 Oct 9, 7:27 PM
WL-02965731 Travel Open 23.8 $0.00 Oct 9, 7:27 PM
WL-02965732 Parts Open 1 $0.00 Oct 9, 7:27 PM
WL-02965733 Parts Open 1 $0.00 Oct 9, 7:27 PM

Details