Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308096 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Emory Hillandale Hospital — 2801 DeKalb Medical Pkwy, Lithonia GA, 30058

Oct 7, 2025 → Nov 12, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 15, 2025
✗ SLA Missed
Active: 0 biz days
Paused: 24 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸24d
⏸ Clock Paused
Status: Awaiting Parts
Oct 7 → Nov 12, 2025
24 business days (not counted)
▶ Clock Running
Status: Completed
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Oct 7, 2025 Completed: Nov 12, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 7 → Oct 7 Created ▶ Running 0 0 / 5
Oct 7 → Oct 7 Ready for Scheduling ▶ Running 0 0 / 5
Oct 7 → Nov 12 Awaiting Parts ⏸ Paused 24 —
Nov 12 → Nov 12 Completed ▶ Running 0 0 / 5
Nov 12 → Nov 12 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Material Management 24.4d
Coordinators 0.6d
Field Work 0.0d
Billing 0.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
24.4 days
Over SLA
Coordinators
0.6 days
Field Work
0.0 days
Billing
0.4 days
Created: Oct 7, 2025 Due: Oct 14, 2025 Completed: Nov 12, 2025 (28 days late)
📅
25.0 days Total Age
⏱️
24.4d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
22.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 148 days old
🚨
Primary Delay 24.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 22.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Awaiting Parts
24.4d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12/25 MFranks - 11/12/25 MFranks - The contract for this facility ended on 10/31/25. We no longer have access to the equipment.

10/7/25- TGifford; WO not assigned to tech

🔧 Work Performed
11/12/25 MFranks - The contract for this facility ended on 10/31/25. We no longer have access to the equipment.
🔍 Technician Findings
The fowler link has become worn and no longer is able to function; replacement required
⚠️ Problem Description
Head of bed not raising. Gifford, Torre
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 7, 12:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
▶
3 2x Labor Added Oct 7, 4:50 PM
2x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00083131
Status: Canceled
📦
Status: Awaiting Parts by Torre Gifford
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 4h 37m
🚨 24.9 business days
✔️
▶
4 Status: Completed Nov 12, 1:04 PM
Status: Completed → Technician Assigned → Status: Assigned → Status: Closed
👷
Technician Assigned by Mark Franks
Technician: a0h6e00000II6yaAAD, Torre Gifford
👷
Status: Assigned by Mark Franks
From: Completed, Assigned
To: Assigned, Completed
Duration in Previous: 2m, 0m
🏁
Status: Closed by Mark Franks
From: Completed
To: Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 13, 10:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 39m
📨
▶
2 Status: Invoice Pending Nov 13, 1:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 60.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-246436

Bottlenecks

Awaiting Parts
Duration: 24.4 business days (threshold: 3.0 business days)
Exceeded by 21.4 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

📦
Parts Order 00083131
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Oct 7, 12:13 PM
Invoice #
SM-246436

Work Details (2)

Name Type Status Qty Amount Date
WL-02962351 Labor Open 0.75 $0.00 Oct 7, 4:50 PM
WL-02962352 Parts Open 1 $0.00 Oct 7, 4:50 PM

Details