Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308125 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Oct 7, 2025 → Oct 8, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 15, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 8, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 7 → Oct 8, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Oct 7, 2025 Completed: Oct 8, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 7 → Oct 7 Created ▶ Running 0 0 / 5
Oct 7 → Oct 8 Ready for Scheduling ▶ Running 1 1 / 5
Oct 8 → Oct 8 Assigned ▶ Running 0 1 / 5
Dispatch 0.0d
Coordinators 2.2d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.2 days
Over SLA
Billing
0.2 days
Created: Oct 7, 2025 Due: Oct 14, 2025 Completed: Oct 8, 2025 (6 days early)
📅
1.8 days Total Age
⏱️
1.8d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
1.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 148 days old
🚨
Primary Delay 1.8 days stuck in "Closed"
⏱️
Total Delay 1.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

trunk stock part


tech cant close WO sameday because it did not get assigned in time

🔧 Work Performed
replaced gatch assembly tested bed tested bed functions and returned bed to service
🔍 Technician Findings
gatch assembly coupling disconnected from mount and will not re thread into gatch
⚠️ Problem Description
Requested by Kenneth Lancara: repair request knee gatch inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 7, 1:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⏱️
3x Labor Added Oct 7, 7:59 PM
Type: Labor, Parts
Status: Open
Qty: 0.5, 2, 1
👷
▶
2 Technician Assigned Oct 8, 10:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20h 29m
✔️
Status: Completed by Kenneth Lancara Oct 8, 1:30 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3h 21m, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 9, 9:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 21m
📨
Status: Invoice Pending by Hannah Shaw Oct 9, 10:58 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 6m
💰
Status: Invoiced by Hannah Shaw Oct 9, 11:29 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 30m
🧾
Invoice Created Oct 10, 10:43 AM
Invoice Number: SM-243240

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Oct 7, 1:38 PM
Invoice #
SM-243240

Work Details (3)

Name Type Status Qty Amount Date
WL-02962669 Labor Open 0.5 $0.00 Oct 7, 7:59 PM
WL-02962670 Labor Open 2 $0.00 Oct 7, 7:59 PM
WL-02962671 Parts Open 1 $0.00 Oct 7, 7:59 PM

Details